Hannah S.
I absolutely love this night light
I absolutely love this night light, it’s so handy and portable, the ability to change the light from warm to bright white light makes it useful at night when looking for items or for providing a warm light for feeding. It’s also handy for taking away on trips as lovely and small (dont be fooled by it’s size, the strength of light is really great and can be determined by you). The reason I have scored it 2 stars is that after 3 months of use it now doesn’t work, I have followed the instructions on how to hard reset but it’s completely dead. I’m back to using the torch on my phone. An update, when contacting the company regarding this issue, they have stated that because it’s out of the 180 day guarantee period there is nothing they can do however they’re going to ask their supplier if this period can be extended for the future. I’m disappointed that they feel after only 3 months of use (bought as a Christmas present in December for when my June baby arrived) that it is ok their product doesn’t work. I really can not recommend this product based on its cost and the actual length of time it worked for, which is a real shame because I still really miss it and whilst I’m tempted to buy a replacement I’d be mad to throw my money away!
Response from FRAVITADec 10, 2021
Dear Hannah, Sorry for the inconvenience caused. We know that you are not satisfied with the 180-day guarantee, We are discussing with our supplier to extend the warranty period. If agreed, we will contact you to get a replacement. All the best, Fravita Support



