Frasier SterlingReviews of frasiersterling.com

I ordered two rings on October 3rd, and reached out on October 11 after realizing I hadn’t even received a tracking number. They didn’t respond to me until my third email and after I commented on their instagram. They then, verbatim, wrote “Are you sure you even have an charge from us?!” The AUDACITY!! The “?!” is SO. RUDE. The “even”?? So after sending my PayPal invoice AND Chase statement they let me know they have records of my payment, but not order, and would “investigate.” That was two hours ago. I get the sense whoever is behind this computer is a 20-something year old white lady named Cindy who is very mad her mochachino is late and is taking it out on me. Read ur records before asking customers to prove themselves—I don’t get paid to do your job lady. I’m asking for a refund via PayPal now. Absolutely SCREW THIS COMPANY

If I could give them 0 stars I would. I ordered something from them almost 3 months ago, and it still hasn’t shipped. I reached out to them after a month to see what’s going on and they said since covid there has been delays. Okay, understandable. Another month goes by and my order still hasn’t shipped. I email them again and ask about my order, after more than a few days, I still have no response so I tell them to cancel my order and refund my money. THEN they reply to say it will ship in the next week. Over 2 weeks later still nothing! Horrible service. Don’t order from them. UPDATE: After still hearing nothing, still not received my order, I emailed them again stating that they need to refund my order immediately and I will be reporting them. Also that I’ve read many other complaints like mine, they replied right away and finally got a confirmation that they shipped my order. SO we’ll see if I ever received my “shipped order”.

It’s cheap costume jewelry sold for far more than it’s worth that immediately tarnished and turns your skin green. Shipping takes forever. I would never buy from them again.

I bought a gift for my girlfriend, they sent me a tracking number and suddently the tracking number stopped working. My girlfriend sent a dm to their instagram account an they wrote her that they do not offer refunds, but they offered her a coupon code with something extra , to order something else. We did not bother to use it, because i still had to pay for delivery and i could not trust this company no more. It felt almost as scam. Stay away! Ps: Frasier just replied to my review, by offering a gift card for my inconvenience but there are two problems : Problem no1: I am not willing to pay the transfer fees for something that i am not sure that i will get Problem no2: I broke up with my girlfriend :p

Literally never going to buy anything in this store again!!! Even though they product looks so cute and worth to buy but actually they are NOT !! Dont ever fool yourself to buy anything from this store. I ordered 2 customized necklace with my bestfriend and 1 little cute choker in 1st FEBRUARY 2020 and now is GODDAMN 23rd AUGUST 2020 it’s been a half year and they still send us nothing!! I even left multiple comments on their ig, but the next hour they hit me on dm and quickly deleted my comments. And they offer nothing useful in their dm, they said that our package has been lost during shipment because CORONA?? Can you believe it what they said? You better dont.

Literal garbage. Quality is horrible, not even worth a dollar. Do NOT buy.

Terrible. Terrible quality. Terrible customer service. Terrible everything. I have ordered from them over 3 months ago and still have received anything. When i emailed them they claimed something was wrong and it was sent back to the manufacturer, bullsh**t. I always get emails on how i like my product but it hasnt even come in.. I requested a refund, they ignored and said oh just 2 more weeks.. 2 weeks passed by.. oh sorry just one more week.. still ignoring the fact that im demanding a refund because i havent gotten ANYTHING!!!! And they ignore my email again!! Their call line doesnt even work. Actually disgusting that this is even a “big” brand.

I've never badly reviewed a company before, but if I could give a lower vote I would. This is worst company I've ever purchased from, they don't reply to emails, update about delays etc. I've been waiting for 3 months for this order and they've had no contact. I've messaged regularly and rang but no response. I can still see that the order is in the California depot and I placed the order in April. A total joke. I can't understand how a company of this size have such terrible customer service - no industry I've worked in would let you treat customers like this. Please don't spend your money on this company, you will be incredibly disappointed.