Frasier SterlingReviews of frasiersterling.com

This place is a scam. They simply don't respond to customer service inquiries. I used the chat function on the website so ask about an order I hadn't heard any updates about in 3 weeks. They gave me the standard auto-greeting, then just didn't respond. I paid a good amount for a nice necklace for my sister's birthday, and I was so excited to give it to her. Her birthday was now almost two weeks ago, and not even a semblance of an update as to where my gift is. So disappointed and wish I could just get through to someone so they could process a full refund. There are a million other places on the internet to get cute basic-Instagram-girl jewelry from. Don't give this one a chance at scamming you too.

First, the quality is TRASH. You would think for the price the quality would be somewhat good but i’ve bought better items of amazon. The clasps on the earrings I bought didn’t work and the ring tarnished in about 2 weeks. Second, don’t buy anything that states it’s a pre order. I ordered a ring that said it would ship out by august 26th. September rolled around and i still hadn’t gotten a notification it had shipped so i went back to the website to see if i had the date correct. When I looked it said it was pushed back to the week of september 6th. So i waited, i checked again today and it’s now saying september 16th, 20 days after the original ship date. Now I have to contact customer service and ask for them to just cancel it because my $30 for one ring has been tied up for too long. Such a ridiculous excuse for a company.

I've purchased around eight or so products from Frasier Sterling over the course of a year, was completely obsessed with their brand, and probably wasted over $300 on their jewelry. FS jewelry WILL tarnish within WEEKS from your sweat, facial oil, and moisture in the air. Their marketing scheme relies on celebrity promos and constant sales, misleading girls like me into impulse-buying. The $55 gold necklace I bought for my graduation ceremony is now brown and rusty, and most of my gold jewelry is now a dull silver. I'm so frustrated that I wasted all of that money on such cheap jewelry that will continue to tarnish. Buying jewelry from Frasier Sterling is NOT worth the dopamine rush. You will feel robbed just like I did.

2 months before receiving the products. horrible quality of the rings. they tarnished in two days while I was very careful. Obviously they do sales every day because they know it's not worth the price

I ordered a pair of the huggie charm earrings (customized) and it took a month and 10 days for it to arrive. When they arrived I simply opened the bag they were in and one charm immediately fell off one of the earrings bc the loop it was connected to arrived broken. I looked up the return policy and they don’t return custom items. Now I’m stuck with a $50 broken pair of earrings. Won’t be shopping here again. Horrible quality and company. Don’t waste your time or money.

They have beautiful products I will give them that and it’s sad because the quality is absolutely terrible!!! I spent over $200, did not wet my necklaces or rings and it got black within 1-2 weeks or so. I’m sorry for the bad review but it’s upsetting that their jewelry is pretty ‘expensive’ for products that is very much similar to $1 Shein jewelry!!

Cheap quality jewelry that you could get from Shein and save your money. All reviews and complaints are replied to MONTHS later and copy and pasting the same response to everyone. Not to mention the only good reviews are all posted on the same singular day…obviously the company trying to cover it up instead of owning up to mistakes. The company “claimed” the page on July 19, only ONE good review before then, the rest are all posted on THE SAME DAYS, how dumb can you be? Bad customer service, bad quality, why would you ever shop here?

Ordered a necklace during a promotion that took a month to ship. After three weeks of no shipment and the event I wanted to wear it to coming and going, I reached our to cancel my order for a full refund. The company said they don't offer refunds under their policy, even though the policy is apparently to ship all items between 7-14 days. They were also terribly condescending in all of my emails to them, always calling me "babe" or "sweetie". The necklace ended up being so cheap that it broke after one wear.