Frasier SterlingReviews of frasiersterling.com

I ordered a necklace on June 3rd and as of today, August 3rd, I still do not have the necklace nor have I received a tracking number. I was told after 4 weeks, which is the max waiting period stated on their confirmation email, that "due to global supply chain issues" it still hadn't shipped. On July 14th I emailed again and was told that my order was NEXT TO SHIP from their warehouse. On July 22nd, still nothing, so I emailed again and was given a new excuse, this time "the employees had covid the last two weeks", so not a single person "was available to pack the orders" - which I think is just that - an excuse. During all this email communication, I was first offered a $25 gift card, then a $50 gift card - neither of which I used. It's been exactly two months, and I could not be more annoyed that I have no updates on the order whatsoever. The response team is very kind, but also make it clear they don't care about how long I've had to wait and they have given me zero indication of when the order will ship, which makes no sense to me. Whether I ever receive the necklace I ordered two months ago or not, it will absolutely never be ordering from there again.

Ordered a $66 necklace for my daughters birthday over 2 months ago and still haven’t seen it.

I’m starting to think this company is scamming people. I ordered June 3. I messaged them on when I could expect a shipping notice a few weeks after I ordered, and they told me beginning of July I should receive the product. Still nothing.

I’ve been waiting for over six weeks to receive an item and they just respond by giving future credits for future purchases. I don’t want future credits - I want the item I paid for already or a refund. Don’t bother. You’ll never get your item. Total scam.

Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.

I ordered two rings months and months ago and had not recieved anything, no emails or updates, from the company so I emailed them just asking for a refund at that point they send an email saying they just sent it out after months of waiting with no apology. I am still waiting now with no updates, no emails and no refund. It’s a waste of time and money do not bother.

Horrible service. As nice as the jewelry may be it is not worth waiting 9 weeks for. Then ordering a non customized piece and waiting a month. It’s awful.

I thought with the price the quality of ring would be decent but the gold starting wearing off within 2 times of wearing the ring. Do not recommend at all….