Fraser EnginesReviews of fraserengineco.com

Nicole in sales was amazing, knowledgeable and efficient. Will continue to use Fraser

Very helpful 💯

When I called Fraser to confirm stock and warranty options for a reman engine after waiting over a month for an email response, a representative yelled at me, insulted me, and refused to provide a manager or his name. Despite this being my purchase, he repeatedly demanded to speak with my husband. During the call, he vented about hating to deal with single moms living paycheck to paycheck and justified his behavior by claiming he “doesn’t know who will actually buy,” while also mentioning how he fields 200 calls a day and had a customer yell at him the day before. The representative put me on hold mid-question and repeatedly interrupted, refusing to answer straightforward questions about stock or warranty, and even threatened to escalate to legal for “harassment.” At one point, he referred to my husband as “calm and intelligent” to implicitly demean me. This treatment was completely unprofessional, hostile, and unacceptable. I ultimately purchased elsewhere from a vendor who was immediate, clear, and professional in providing commercial warranty details. I cannot recommend Fraser. Their customer service is dismissive, hostile, and actively discourages legitimate business inquiries.

Fast response and great service

Amazing people and company.

The motor had no damage, all parts were clean including threads. Engine was properly assembled including the timing chains and valve train. I know what it takes to do this. As a retired Diamler employee for 27 years. I have achieved a Gold level master technician status building and repairing more engines than I can count over the years. The fine details are extremely important and I will continue to sell Fraser Engines to my customers.

Very nice man

Very quick reply and easy to get me the right part