Frank's Sports ShopReviews of frankssports.com

Response from Frank's Sports ShopMar 6, 2019

Individual placed fraudulent order with someone else's credit card. She was advised that we needed to confirm identity because the order was declined by our system due to a mismatch billing address. Customer immediately turned aggressive, and called numerous times harassing Frank's employees.

Response from Frank's Sports ShopNov 20, 2019

Mr. Sebastiano Fucile, we apologize but you were aware that your jacket and vest were sent to get patches on 10/30/2018 as I personally contacted you. 3 days later on 11/2/2018, you called to cancel your order, and that same day your order arrived at the store and was ready to ship. I explained to you that our embroidery shop couldn't print our merchandise, because they ran into printing issues so we had to send our stuff to another print shop to get done. You repeatedly said to me that was unacceptable, and I agree with you. We are far from being perfect, but we try to do our best. We are one of the #1 store selling big quantities of MTA apparel, and we can run out of stock at any given time. Please accept our sincere apologies for the difficulties we may have caused you.