M. CAPLAN J.
Good when it’s good but if it’s bad… good luck!
I ordered a few framed pictures and printed posters from Frameology. While the frames arrived well the printed pictures did not, they were damaged due to insufficient packaging during shipping. I was expecting a tube but they were placed in a thin cardboard package. I contacted customer service and I was just told my situation is being escalated. I simply asked for a replacement. That was two weeks ago and I have zero news. I’m disappointed in their follow up and will not order from them again. When it’s good it’s good but when it’s bad… nobody cares… That’s why I stick with big name companies when ordering online because they have the practices in place to handle problems quickly. Frameology has a long way to go unfortunately… Be careful when ordering from them.