Frame My TVReviews of framemytv.com

What a nightmare. Our stone fireplace is forward in the room, making the side view very visible. That was one of our main concerns. Kevin and Mykle both assured us, in different conversations, that the frame would go flush to the stone and would hide the side of the TV and mechanisms. THREE MAJOR things were wrong. 1- The frame was the WRONG color. Instead of the dark espresso it was a much lighter red color. 2- We had given the specific model number and size specs for the sound bar. The space they allowed for the sound bar was TOO SMALL. 3- The frame WAS NOT FLUSH to the stone fireplace, but there was a gap of over 2 1/2 inches between the back of the frame and the stone. The front of the frame would have come out from the stone fireplace SEVEN INCHES. What a MONSTROSITY. Their customer service was NOT what they claim. Kevin's responses were that '' according to our records" the frame color was right.... " according to our records" the soundbar should fit. And there was no real response to the ridiculous depth of the frame with the huge gap behind it. Those were three major problems that were completely their fault. We had already paid nearly $9000. They first offered a $1000 refund but then retracted that and only refunded the $399 insurance. And they allowed us to chose a Frame for a Samsung The Frame TV $599. So we LOST $8000 on this fiasco. (Not to mention the cost of buying a new Samsung The Frame TV and the loss of the new TV we had purchased to go in the first Frame My TV frame). I am astounded at the lack of integrity and honesty in dealing with their mistakes.

I am glad so many have had positive experiences, but that was not our case. After spending nearly $9000 for a framed TV to be placed above our stone fireplace, we received a product that was not what was represented. Before I mention the details below, I'll summarize a key learning for anyone shopping for a tv frame: clarify how far it will extend from the wall, and how much behind the frame is visible from the side. The issues we had were: 1) The color of the frame was not what was ordered, being different from the sample we had reviewed prior to our order. The vendors claim it is the same, but they concluded that looking at their paperwork, not looking at the delivered frame. 2) The specified sound bar would not fit in the slot designed for it. 3) The greatest problem was this frame was supposed to be close to the wall with the sides hidden by the frame's side wooden extensions. No one mentioned the 3" depth frame extension, as listed, was actually 4.5" in thickness. No one mentioned that the metal structure which the frame attaches to extended nearly an inch beyond the back of the wooden frame. No one mentioned that we needed to provide our own mounting bracket, so that even the thinnest of brackets still extended the frame out further. The resulting frame extended nearly 7" from the rock wall of the fireplace, with a gap of over 2" beyond the wooden frame! This actually was the same thickness as the fireplace mantel, and looked ridiculous. If this were on a drywall, a recess could have been created, as mentioned in the comments of another customer. However, this requirement needs to be pointed out PRIOR to purchase. Carving out a cavity in the stone would have been a major project and was not practical. Final results: We were offered a $1000 refund, which was later retracted. We were refunded our $399 insurance payment, and were provided a $599 Samsung Picture TV frame (which required buying a different TV).