Good service. Products received in a timely manner.
MO
MO
speedy order processing
speedy order processing, placed order in the evening and it shipped out the next morning.Got package 3 days later.
BG
Barbara G.
On time and perfect
On time and perfect
CS
Casea S.
Got here fast
Got here fast! Smells wonderful!
KT
karen T.
HAPPY CUSTOMER!!!
Yes, I received all 3 items I ordered Jovan Island Gardenia cologne spray, Emeraude & Gardenia Elizabeth Taylor spray. All arrived securely packaged safely. They are lovely scents. Reasonably priced. I'm happy with my purchase and have more perfume coming since this order! Thank you.
MH
Makinya H.
Great Service
Great experience! Love everything I purchased...I will be using fragrancex again.
Thank you!
PS
Polina S.
Abysmal - never again.
This is the second time I am using this service. The first time must have been around June, pretty much at the height of the Covid-19 disruptions here in the UK. I was very happy with the outcome of the original order - it arrived in reasonable time and with no issues. I registered for an account with FragranceX. A few days ago, I happily returned to the FragranceX website (which boasted a new announcement that shipping and operations had not been affected by Covid-19) to order some perfume for my mother. As it was a present, I used my father’s card, but asked for the order to be delivered to my home address (my father and I have the same surname). The order was accepted, the payment went through (my father was immediately charged), but several hours later, I received an email from FragranceX, asking me to provide an authorisation from a text sent by the bank. For the next few days, including the weekend, I have been providing the code and trying to communicate with FragranceX by email, phone, Facebook, Instagram, and other means. I was not fortunate enough to encounter any human representatives - the identical automated emails, of which I have altogether received 10, were signed by ‘Amanda’, and asked me to provide the same authorisation code I had by then provided ten times. No response came from the Facebook page and no acknowledgment that my emails were received or understood by a human, who could appreciate that my father and I had the same surname and this was reasonable grounds to process the order, was given. I have now cancelled all orders (3 in total), but I note that my father was still charged and received no refund. Disgraceful, disrespectful, all-round abysmal service that has put me off using FragranceX for good.
