Matt “MC” C.
Order # 37753118
I ordered 10/27 shipped 10/28, but haven't received anything? The tracking says it's been delivered? I reached out to postal service they said to contact FragranceX! Sent a few emails and no response? I'm kinda worried. I spent $115 and right now that's a lot of money especially with nothing to show for it! I won't bash them like other reviews here because I'd like to give them benefit of doubt. I genuinely appreciate the service they offer & would gladly shop here again as long as I get my fragrances or they fix the situation. I understand things happen & with covid & other shenanigans stuff gets lost in the mix, just hope to have it remedied sooner than later. Definitely will update as it plays out. Thanks for your time. Ps. To those reading this review, don't always buy into what some bitter folks may write here, it's an incredible service & as with many things right now, crap happens that's really not anyone's fault & accident's happen. It's not the end of the world nor should FragranceX get a bad rep because something shipped broken, doesn't smell right or doesn't show up at all. Such is life. Do your homework & don't buy into the negative hype, it's 2020 I mean, what do you expect! Lol.
Response from FragranceXNov 29, 2020
Hello, Thank you for your review. We are so sorry to hear about what happened! We also appreciate your understanding regarding these matters as we try to do as best as we can to help every customer as much as possible. We will have an agent follow up with you via email regarding this order. We appreciate your business and look forward to serving you again soon!