Lilly
FragranceX experience
I ordered a fragrance to be shipped to the UK. When I took the perfume out of the shipping packaging, it was clear to see that the perfume box was opened, sealing stickers on the sides were cut, and the bottle lid smelt like the perfume has been sprayed. I contacted customer service and sent them photos. The reply I got was that it does look like the stickers were opened but that doesn’t mean the perfume has been used.. no other solution such as a replacement or a partial refund was offered. I will keep the perfume as sending it back to the US is too much hassle , but I won’t purchase again.
Response from FragranceXSep 8, 2026
Hi Lilly! Thank you for taking the time to share your detailed feedback with us! We’re sorry to hear about the condition of the fragrance packaging and understand your disappointment. We appreciate you providing photos to our Customer Service team, and we’re sorry that the resolution did not meet your expectations. We value your feedback and appreciate the opportunity to improve your experience with FragranceX.com.