FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Robbb
great selection, fast shipping
Response from FragranceXNov 16, 2021
Hello! Thank you for taking the time to leave our company a great review! We truly appreciate your feedback & look forward to serving you again soon! Have a great day!
Deanna
Amazing price
Response from FragranceXNov 16, 2021
Hello! Thank you for taking the time to leave our company a great review! We truly appreciate your feedback & look forward to serving you again soon! Have a great day!
Nicole B.
great price, brand new unopened packages arrived on time or early. would recommend for any fragrance purchase!
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
David L.
I've been ordering from fragrancex now for a year. Never had any issues with delivery or ordering. Package arrived sooner than expected. Fragrancex is responsive and professional. Will definitely order from them again. Highly recommend!
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
Pamella P.
I am very pleased with the 2 bottles of perfume and lotion that I ordered. They are perfect. Thank you so much. The timing of delivery was really fast. If I need more perfume I will definitely come to you. ☺💞
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
jimiray69
One of the bottles of cologne was damaged and completely leaked all inside the box. FragX said they'd send a new one but I noticed they refunded me and I haven't received the replacement. We'll see what happens.
Response from FragranceXNov 5, 2021
Thanks so much for your review! We are sorry one of the fragrances you purchased was damaged during transit and appreciate that you brought this to our attention. We would like to know more about your experience. Please reach us at [email protected] and we will gladly assist you.
Aaron M.
If It was possible I’d give this 0 stars. After waiting 4 weeks to get my order which was a birthday gift it ended up being someone else’s order. I contacted customer service which takes a day to reply for some reason (I recommend just calling) they didn’t give me a definite answer of a resolution instead, they told me they will decide what to do within 48 hours. Which is completely ridiculous considering the normal thing to do is resend the correct order. After back and fourth emails of probably the worst customer service I have ever experienced I decided to just get a refund for my order. Normally getting your money back for something you didn’t receive is pretty hassle free. No to mention my order was around $300. But apparently these cheap f**** don’t like giving refunds for something that was entirely their fault. Instead I have to pay to send the order back wait another 4-5 weeks for them to receive it and get my money back for again, something I never received. I wouldn’t recommend buying anything from them. If you order creed aventus you’ll probably end up with a box of $10 perfumes.
Response from FragranceXOct 27, 2021
Hi Aaron, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. If you do not mind, would you please share the order number this review is in reference to? You can also email us at [email protected] so we can help clarify further. Thanks and have a great week!
Alejandro H.
On time delivery
Response from FragranceXDec 6, 2021
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received your order quickly. We look forward to serving you again soon. Have a wonderful week.
