FragranceXReviews of fragrancex.com

Response from FragranceXSep 29, 2021

Hi Kenneth, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order, and we have since refunded the payments made on all the cancelled orders as soon as they were cancelled. Our system follows a stringent security process to ensure we only ship product to actual cardholders and not to potential fraudsters who may have gained access to your card information elsewhere; this is to safeguard you and remains to be our top priority even when it runs contrary to our sales goals. We are sorry about the experience. Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!

Response from FragranceXNov 5, 2021

Hello, Thank you so much for your wonderful review. We truly appreciate your kind words. We look forward to serving you again :)

Response from FragranceXSep 29, 2021

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, Do you have an order with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXNov 5, 2021

Hello, Thank you so much for your wonderful review. We truly appreciate your kind words. We look forward to serving you again :)

Response from FragranceXOct 30, 2021

Thanks so much for your review! We are happy you are glad with our prices and fast service. Please always feel free to reach [email protected] with any feedback, questions, or concerns.

Response from FragranceXSep 29, 2021

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. In this specific order, our support specialist offered a 10% refund without the need to return, as the fragrance sent was correct, albeit not in the packaging you were expecting it to be in. The option for a full refund was offered as well, but the item in question will need to be returned if you wish to receive a full refund. Please feel free to gloss over our return policy here: https://www.fragrancex.com/customerservice/ordering2.html#1 Thank you!

Response from FragranceXOct 30, 2021

Thanks so much for your review! We are happy you are glad with our fast service and hope to never disappoint. Please always feel free to reach [email protected] with any feedback, questions, or concerns.

Response from FragranceXNov 5, 2021

Hello, Thank you so much for your wonderful review. We truly appreciate your kind words. We look forward to serving you again :)