FragranceXReviews of fragrancex.com

Response from FragranceXFeb 15, 2024

Hello, We see that this is a duplicate review on the same order. Note that we provided a response already on the review from Monika. Thank you.

Response from FragranceXFeb 13, 2024

Hello! Thank you so much for dedicating your time to reviewing our services. We would like to inform you that the cancellation of your order was necessary due to a discrepancy between your shipping address and your PayPal address. It is important to note that this is a policy enforced by PayPal, which we are obliged to adhere to. Hope this helped. Have a great day!

Response from FragranceXFeb 13, 2024

Hello Hanna, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the dissatisfaction experienced with your product. Kindly provide evidence of damage while in transit via email to [email protected]. Once we receive it, we will promptly contact the carrier to open a damage claim. Further communication will be done directly via email. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 19, 2024

Hello, Thank you for your review. I see that the refund was processed to your card on the same day that you placed and cancelled the order. I would advise you to reach out to your bank directly to see why there is such a delay, as usually refunds are received within 1-5 business days. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 12, 2024

Hello! Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. Indeed your order is currently cancelled and I see that you were not charged. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 12, 2024

Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. I see that the item we shipped matches the item you ordered. Please note that items/packaging change from time to time at manufactures discretion. We are unable to guarantee that the item will be 100% as the picture due to our revolving stock. I see that my colleague sent you a Return label so you can return the item for a full refund. Once we receive the item at our warehouse, you will be notified by email. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 12, 2024

Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. We exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 9, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and apologize for the situation. I am able to see that a solution was already provided to you via email, according to one of your suggestions. I hope we were able to meet you halfway. Have a great day!