Shirley
I went to the location at grand river…
I went to the location at grand river to return a bottle of perfume that was broken at the top and leaking every time you tried to use it .. I had my receipt and all I needed to do was exchange for the same product the sales associate working Friday May 13th at 11am was the ruddiest most unprofessional person I’ve met … she was very unprofessional and I’d just about be willing to say she was raciest ( I’m white and she was African American) I’ve never been treated like this considering I had just spent over 200.00 with your company two weeks ago . I’ll NEVER go back to that location again !!!! the people in Gulfport Ms are so much nicer and helpful and I’d rather drive 6 hrs there than an hr back to grand river !!!
Response from Fragrance OutletMay 16, 2022
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.