Traci G.
Excellent customer service!
The online chat was fantastic. The associate in the store was fantastic. I have been trying to find a fragrance that I purchased years back. Mary Kay sold it, and it was discontinued. I contacted Mary Kay and they gave me the information about the various notes. I put that info into the chat and your online chat recommended 3 specific fragrances that matched fairly closely. I had no idea where to begin so that was wonderful! In the store, I brought my old bottle and the info that was sent via your chat feature. The associate was so helpful. She even selected a scent that hadn’t been recommended and it was very, very similar. Truly impressed with your customer service…thank you!!


