Slava
Never buy from this store !!!
This store absolutely not recommended. Service from girl, who was seller and manager was so bad. Prices more higher then other stores in outlet. But main negative point from this company, they not doing credit or money back if you returning items. I bought cologne, but was decided return after 20 min, never open . and manager said we not doing return, no credit, just switch for other items for same amount. This is crazy . I don’t have choice and was pay additional $ for switch for another cologne. It’s first time I saw policy like this . Absolutely absolutely not recommend this store anymore. They not care about clients and services, they just take your money and that’s it for next case. Feel so mad.
Response from Fragrance OutletJul 26, 2022
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.