Former C.
A month later and still no order received
I had gone into the store and ordered some products which were not physically in stock at this location. The products arrived in no time at all, but were locked in the store's mailbox to which they had no key. The store manager had to jump through a few hoops to get another. It is now about a month later and I still haven't gotten my order.
Response from Fragrance OutletSep 27, 2022
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.