Valued C.
Time wasted
I was charged full price for 2 perfumes when it was the buy 1 get 1 50% off. The lady I spoke to said she would honor my next purchase to get 1 @ 50% off. They can’t honor it because it’s been 90 days- which they knew but why say you’re willing to help me and honor it and then change your mind afterwards? That was a waste of my time.
Response from Fragrance OutletFeb 28, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.