Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 983 reviews with 1 star · Clear filters

Valued C.
Jul 3, 2023
Wrong fragrance was put in the bag.
Went in for one. I smelled a bunch of other fragrances and decided to get 2. Customer service was great but when I got home I noticed she put 1 of the wrong fragrances in the bag. I live 3 1/2 hours away from where I bought the scents and am very disappointed that the wrong scent was put in the bag.
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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RandallPink
Jul 3, 2023
I bought a perfume and a cologne and…
I bought a perfume and a cologne and then the lady had me buy a perfume for my kid after she heard my daughter bring it up to me. So instead of giving me half off the $100 bottle of colgne they stuck it on the kids perfume which ended up only being $8 off. Basically scammed me at the register. I was a regular customer too. Real disappointed they did that to me.
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Thomas B.
Jul 2, 2023
Employee was extremely rude and your…
Employee was extremely rude and your prices were too high compared to other places.
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Jon
Jun 30, 2023
Overcharged me
Overcharged me. Ran the payment twice. They owe me a refund. Filing a fraud alert with my bank
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Gigi
Jun 30, 2023
Ripped off.
You guys are just ripping f****** people money off these perfumes don't last all day. You damn near charging us just about the same as department stores and they're crap. I wouldn't even give you a one star. Ladies if you're going to invest on yourself to some nice expensive perfume go to your department stores instead , like Macy's, Dillard's, Nordstrom.
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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mab
Jun 30, 2023
Price was twice the cost of the same…
Price was twice the cost of the same identical perfume at an online company! How is that an outlet price? Total rip off! B E W A R E
Response from Fragrance OutletJul 12, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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erich leandro C.
Jun 25, 2023
Very high prices
Very high prices, they will put a lot trouble if you want to return the products and want your money back
Response from Fragrance OutletJun 28, 2023
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to resolve this matter as soon as possible. We are looking forward to your response to our message. Thank you, Fragrance Outlet Team
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Valued C.
Jun 21, 2023
Fake Cologne & Perfume
The lady that helped was rude, her tone was condescending. She was rushing me. To top it off the cologne and perfume I purchased are fake
Response from Fragrance OutletJun 28, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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