Richondra
The sales women was so nice and…
The sales women was so nice and friendly, but she’s a get over. I keep telling her what size bottle of woman perfume I wanted and she switching it with the bigger bottle. After I told her the final time what bottle I wanted she place it back on the counter when I walked over to help my daughters pick out a fragrance the sales woman switched the bottles when I was not looking. My husband and I did not notice until we were on our way back to New Orleans. He kept saying something was not right with the total when I look at the receipt the sales woman went with her move and I paid for the bigger bottle.
Response from Fragrance OutletAug 8, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.