Valued C.
Don’t send promotional emails
Don’t send promotional emails. I did not ask for that.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Don’t send promotional emails. I did not ask for that.
Valued C.
The parfum Carolina Herrera 212 package is total fake. I exchange for another parfum.
Sylvie L.
This place rips you off I bought to perfume at buy one get one free and paid $94 while each bottle cost less than $30 on Amazon
Bill
Very bad customer services
Mary T.
I haven’t received it yet!
Response from Fragrance OutletSep 28, 2023
Thank you for the review. We are following up with you as our records reflect that your order arrived after you posted your review. We have sent you a personal email with further information. We hope to correspond with you further. Thank you, Fragrance Outlet Team
Memory M.
i never received my order but it says order delivered and i have sent emails and never got a response. Order 5pll3960 24 july 2023
Response from Fragrance OutletSep 28, 2023
Thank you for your review. We are sorry to say that our system does not reflect any online purchases for you. Therefore, we ask that you please provide us with additional information so we can better assist you. We apologize for any inconvenience. Thank you, Fragrance Outlet Team
Vicky
While buying I was told that I can return it within a month if unopened. They sold me Dior - Suvage tester version which had ‘Not for sale - tester’ on bottom for $169 which I noticed in the Parking. I went back to shop 15 min after buying it and they told me that there is no return policy. Agent lied to me initially. I however told them that I donot want to buy tester bottle. I ended up paying $5 more for sealed version. They agreed to exchange however. I was not aware that perfumes with tester and not for sale are sold at shops like these at such high price. $169 for tester vs $174 for packed perfume. Weird 08/30 - I have not received any email from you on my personal account. Not sure what you are reffering about resolution
Response from Fragrance OutletAug 31, 2023
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to address your concerns. We are looking forward to your response to our message. Thank you, Fragrance Outlet Team Thank you! Your feedback helps us do better. Thank you, Fragrance Outlet
Valued C.
The perfume scent doesn't last not even 1 minutes.
Response from Fragrance OutletAug 31, 2023
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to further address your concerns. We are looking forward to your response to our message. Thank you, Fragrance Outlet