Valued C.
Purchased a set
Purchased a set. Walked out and received a call found out my daughter got the same set so I asked for a refund and was told I could only exchange smh. Cashier didn't even bother to ask why I wanted a refund.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.


