Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 983 reviews with 1 star · Clear filters

Valued C.
Jan 9, 2024
Not satisfied
Not satisfied I came back in a week for an exchange as my wife knew the brand and did not like it The bottle was sealed The seller in the retail gave me a very bad attitude, and made me so uncomfortable while doing the exchange She was mocking me and my wife while I am talking with her on the phone I will never enter your shop again and will never recommend it
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Sherry
Jan 8, 2024
Was not happy with the return policy
Was not happy with the return policy. My husband purchased me some perfume and I kept one bottle but returned the unopened second bottle. I could only get credit. So if you purchase from here make sure you are keeping it. He wasn’t aware of the return policy.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Jan 2, 2024
Despotismo
Despotismo
Response from Fragrance OutletJan 15, 2024
Lamentamos saber que no está 100% satisfecho con su experiencia con nosotros. Les aseguro que hemos abordado este problema con los miembros relevantes del equipo y estamos trabajando activamente para garantizar que este tipo de situaciones ocurran con la menor frecuencia posible. Esperamos que nos brinde otra oportunidad y continúe confiando en nosotros como su minorista de fragancias.
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Valued Customer N.
Jan 2, 2024
Didn’t receive all of the items I payed…
Didn’t receive all of the items I payed for
Response from Fragrance OutletJan 10, 2024
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to resolve this matter as soon as possible. We are looking forward to your response to our message. Thank you, Fragrance Outlet Team
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Valued C.
Jan 2, 2024
Never got my cologne after a month and…
Never got my cologne after a month and I still haven’t received it worst shop ever
Response from Fragrance OutletJan 10, 2024
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to resolve this matter as soon as possible. We are looking forward to your response to our message. Thank you, Fragrance Outlet Team
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Valued C.
Jan 1, 2024
This is my second time in this store…
This is my second time in this store and the lady that works is terrible the first time she was rude and basically pushed us out the door. This time around the guy that was there helping us was wonderful and helpful. When it came time to check out I asked him to do separate transactions cause I wanted two separate checks as one of them was for my aunt to pay me back, he started to do just that and then the lady came and took over for him… when he was doing just fine - and refused to do my purchase that way. She even told me several times (because I asked her several times having delt with her before) that she would give me a separate receipt - but she didn’t. She gave me a separate credit card receipt, meaning she swiped my credit card twice but on the actual itemized receipt it showed all the purchases together. She is terrible and I can honestly say that next time I go if she is there I’ll just go somewhere else to buy.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Dec 31, 2023
Rip off and no refunds
Rip off and no refunds. You sell products way above market price
Response from Fragrance OutletJan 10, 2024
Thank you for your feedback. Your satisfaction is our top priority. All of our items are 100% authentic. We have been in business for over 30 years and our reputation is very important to us. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Koka S.
Dec 30, 2023
Perfumes are fake
Perfumes are fake. The do not have all the ingredients listed on the authentic ones. Spent over $300 on buying fake ones and ended up paying twice as much to purchase real ones. These perfumes smell the same as the real ones but the scent quickly goes away. Do not waist your money. This is my reply to the vendor's response to my review. I purchased same authentic perfumes and compared the ingredients and theirs were fake. Do not be fooled by them. Save your money and buy authentic perfumes.
Response from Fragrance OutletJan 10, 2024
Thank you for your feedback. Your satisfaction is our top priority. All of our items are 100% authentic. We have been in business for over 30 years and our reputation is very important to us. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Report