Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 983 reviews with 1 star · Clear filters

Valued C.
Mar 7, 2024
Super pushy clerk who asked for my…
Super pushy clerk who asked for my phone yo show me an update. Very unprofessional! Wouldn’t listen to what we asked for and just kept pushing her thoughts on what we wanted. Never will shop here again!
Response from Fragrance OutletMar 14, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Trina
Feb 27, 2024
A quick way to loose a customer
The lady told me the ones on the bottom was 20 bucks and I got 2 bottles from the bottom shelf one for men one for woman and when I checked out it was 84 bucks and some change she lied all the way around
Response from Fragrance OutletMar 14, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
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j.vkzk
Feb 27, 2024
I felt pressured and my wife got cut…
I felt pressured and my wife got cut off multiple time it was the absolute worst service possible I will never be again in my life !!!!!!!
Response from Fragrance OutletMar 14, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Diane N.
Feb 25, 2024
Yesterday I purchased a fragrance for…
Yesterday I purchased a fragrance for my granddaughter and decided to get 50% off of hers if I would purchase one that I've always enjoyed. When I got home I decided to take a look at the receipt. So with the discount I paid $256.23. Checking elsewhere for Christian Doer purple poison. I discovered it cost about $40.00 more at the outlet store. My granddaughters cost $15.00 more than in other locations. I no longer will patronize this store. You would think that it being an outlet things should be a little cheaper. Certainly not cost $20.00 to $50.00 more. Due to the distance to Tanger Outlet mall from my home I won't return it. I just wanted to make other's aware that in this store things are priced higher than normal.
Response from Fragrance OutletMar 14, 2024
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. In addition, It is very challenging to compete with the online pricing of nearly anything these days. The costs associated with running a brick and mortar store as well as an online store far exceeds the expense of placing a product for sale on other websites. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Customer Service
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Shavon
Feb 25, 2024
I was sold a bottle of perfume that…
I was sold a bottle of perfume that smells like rubbing alcohol. Per the receipt I unable to return it because its open, um well, I do advise purchasing items at this location.
Response from Fragrance OutletMar 14, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
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Durelle C.
Feb 19, 2024
Weren’t a good selection of fragrances…
Weren’t a good selection of fragrances for the deal.
Response from Fragrance OutletMar 14, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with our team members and are actively working on making sure we can better our customers' experience by address this issue. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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james G.
Feb 15, 2024
I felt I was rushed
I felt I was rushed. If I wasn’t spending $100 or better I wasn’t worthy of good customer service.
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Amber
Feb 15, 2024
What a rip off! Cheaper at Walmart!
I left thinking I got a deal....then I compared the prices online. The "outlet" prices were over 2x the prices of regular retailors. I will never shop there again.
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