Ariane G.
I am still waiting for my order and I…
I am still waiting for my order and I received a email saying: “Once the orders are processed, they are handed over to the carrier, and they are responsible for delivering the package to its destination. Your local carrier, USPS, marked the package as delivered, therefore, there is no further action to be taken as our records indicate that this order was fully processed and finalized. We apologize for the inconvenience.” They don’t care about customers. I didn’t get my product and they say, Sorry about this. It is not my fault. I paid for this.
Response from Fragrance OutletJul 31, 2024
Thank you for taking the time to leave us a review. We understand your frustration. We want to assure you that we take all customer concerns seriously and are committed to providing a positive experience. We're sorry to hear that you haven't received your order and that the communication you received wasn't helpful. We'll investigate this further and see what we can do to help. Thank you, Fragrance Outlet Team