Ariam G.
I recently purchased the Organza…
I recently purchased the Organza Givenchy perfume from Fragrance Outlet and was disappointed with my experience. The sample available in-store appeared to be the original (vintage) version of Organza, which led me to believe that was the product I was purchasing. However, after opening the box, I realized the bottle I received was the newer formulation, which has a lighter scent, a different color, and does not last as long as the original. My main concern is that the sample displayed did not accurately represent the product being sold. This created confusion and led to a purchase based on misleading expectations. When I returned the following day to request a refund, it was denied because the box had been opened. Unfortunately, there was no way to verify the product without opening it. While both versions share the same name, the original and newer formulations are noticeably different—particularly in scent composition and longevity. I would strongly recommend that the store update their in-store samples to reflect the exact version currently being sold, so future customers can make informed decisions.
Response from Fragrance OutletApr 1, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.