Fragrance OutletReviews of fragranceoutlet.com

Still have not RECEIVED my order, despite several confusing e-mails that it was delivered or out for delivery. Hope I receive it soon...

My daughter was looking for a Father's Day gift so we went to the Fragrance Outlet in Leeds, AL. My sister was also with us. There was a woman and a man working in the store. The woman was very accommodating...even suggesting fragrances we might like. We asked for samples of several of the men's colognes and we were comparing them, but it wasn't an unreasonable amount. To be honest, I hate smelling cologne because it gives me a monstrous headache. The man said to my daughter "after all these samples y'all been gettin', you better buy something." I didn't find this out until after we had made a purchase and were outside the store. My daughter and sister both told me what the man had said. If I had heard it at the time he said this, things would have been very different. It was rude and demeaning. I've never been told something like that by an employee whose job it is to sell something. I think you need to check into this store. Boxes were opened on the selves and there were no testers for several of the colognes I wanted to smell and I felt like it was a burden to wait on me. I will never cross the threshold of this store again. I'm actually mad that we even made a purchase after what the sales-MAN said to my daughter. That's not good customer service in my opinion. Next time I will just go to Macy's, Dillard's or Belk.

The store had difficulty placing my online order. Order was never received. Left messages with customer service several times with no response. Reordered product. Finally received a response and money was partially refunded but was charged for shipping for a product I never received.

My order was placed on Dec. 08, 2016 just got it today, Dec. 29, 2016. Waiting was not a pleasant experience.

Purchased small bottles of perfume. They have very little scent and not happy that caps did not screw on. Also, did not expect bottles to be that small.

Ordered perfume 10 days ago. Still have not received it even though they say it shipped 8 days ago.

Ordered over a week ago. Rcvd message it had shipped, but still has not been delivered.