Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

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About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Fragrance Outlet

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

Valued C.

Oct 4, 2026

⭐️ 1 Star

⭐️ **1 Star** My husband and I had a very disappointing experience at **Fragrance Outlet at the Las Vegas North Premium Outlets**. We went into the store to purchase **Chanel Allure Homme Sport**. My husband specifically asked the employee for this perfume, but she never explained to us that there were **two different versions**. We were not aware of this either, so we trusted the employee to provide us with the correct product. My husband paid approximately **$275 for the perfume**. Two days later, when he opened the box, he realized that it was **not the version he was looking for**. The perfume was **never used or sprayed**. We went back to the store and spoke with the same employee who had helped us. My husband explained the situation, but we were simply told that **nothing could be done**. There was no effort to help us find a reasonable solution, and the customer service was extremely disappointing. We understand that stores have return policies, but when a customer specifically asks for a product and the employee does not explain that there are different versions, we believe the customer deserves better assistance—especially after spending **$275**. We left the store with a product we did not want, completely unused, and feeling very disappointed with the way we were treated. **If you shop here, please make sure you double-check the exact version of the perfume before paying.** Our experience with both the sale and the customer service afterward was very disappointing.

Response from Fragrance OutletOct 8, 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We’re reviewing this with our store team to improve product knowledge, communication, and customer support. We appreciate you bringing this to our attention. Fragrance Outlet Customer Service Team