Fragrance OutletReviews of fragranceoutlet.com

I liked the deals I received except there were no deals on the well known name brands.

Store was clean 2 salesman working 1 was very friendly and dressed nice the other in street clothes and attitude as if he did want to be bothered. We eventually found a fragrance

Forgot to add the 10% discount. Parfum turned out to be overpriced.

Had to wait for long as there was only 1 associate helping all customers during the long weekend sale.

The salesperson was very helpful - showcasing scents of perfumes that we were buying as gifts, which had to be within a certain budget. We purchased a couple and was told that we could RETURN them within 30 days as long as they were unopened. We went back within the hour to return one (1) of the perfumes because we had found another gift that better fit the recipient. The same lady then told us that we can't return them. That the policy is for EXCHANGE or CREDIT ONLY. That was disappointing. We ended up spending for something that we didn't need after all.

the ordering process is clunky. images jump around too much. Cookies should be default to essential only.

The customer service was underwhelming. Not sure if it was just a bad day or what. The fragrance that I purchased was damaged causing me to have to return and get the fragrance replaced. The purchase before this experience I spent $300 on fragrance and when I asked to enter my email at the checkout to obtain points the associate told me it was too late to add smh.

The ladies that helped me were super nice but one of my products don't work properly! So I'm a little disappointed in that