Fragrance OutletReviews of fragranceoutlet.com

I am disappointed with fragrance outlet. I purchased nearly $300 of cologne. The next day I opened one of the expensive cologne items named (Ombre oud) parfum ($160) I tried to spray the cologne on me and the cologne bottle leaked all over at the neck of the spray bottle. Very wasteful. All of this happened within two days from purchase. I went back to get a replacement or my money back and I spoke with a young man who said he is the manager (Nick) and he tried to insist that I wasn’t having any issues with the cologne and tried to get me to accept a faulty packaged cologne. The young man later told me that the cologne shouldn’t have been sold to me and the cologne I purchased had been recalled because of the leaking bottle but it was still sold to me and he wanted me to accept their mistake. I was unable to get my money back and he insisted on me choosing another cologne for replacement (that I didn’t want) After speaking with this young man I found out their cologne is marked up $50 higher than what a person can get at Sephora or Ulta VERY SADLY HANDLED SITUATION Do a little homework and google the item you are interested in before You hand over your hard earned money to fragrance outlet. Lesson learned

The product is not clearly defined. Very high prices. Not recommended.

I made a purchase on last Sunday, my total came to an estimated $275.00 I was told by the sales person that I would be given a nine dollar credit on my next purchase as she entered my phone number. I visited the same store on the following Tuesday only to find out that there was no record of me to receive a $9.00 credit but was told I will next time. My purchase this time was $160.00. There won’t be a next time because I’m not going back. In addition, they are pushy and overbearing. They’re pushing this French line of colognes and perfumes and it’s really annoying.

The product I purchased was way over priced. Doing research after and saw the same product for $88.99 on another reputable website when I paid $249 for the product. Please do your research before purchasing.

How can I rate something I didn’t receive?One thing is they were very helpful

Half way filled and no top for my jimmy choo Flash , never again . See I paid for this bottle and this isn’t even cool

Not a great price

I asked for one specific perfume, the Gorgeous by Michael Kors (the pink one, I even showed the image on Google) and were given the wrong one. We asked to see the bottle but the personnel told us they didn’t have one unpacked, so we asked again if it was the correct one. When we opened the package later that day and saw the bottle… it was the wrong one. The next day, we went to the store because we saw the return policy on the ticket, but when we arrived the personnel was very disrespectful and showed a printed sheet they have on the cashier…we usually buy perfumes at this store and it’s the first time we have problems, hopefully you could solve this policy because is very annoying and a waste of time