Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 271 reviews with 2 stars · Clear filters

Terry O.
Mar 16, 2023
I could not load an item into my…
I could not load an item into my shopping cart or basket without having to start all over. It was very aggravating. I would have liked to have added all three items at the same time. It took twice as long as it should have. I almost gave up and almost didn't order because of it.
Response from Fragrance OutletMar 22, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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customer
Mar 2, 2023
Two times... You'renout!
Well I'm basing this actually on my first visit. I 2as ignored, not greeted, not one attempt to even ask what I'd like to see. My second visit the salesperson was alone, and no customers. I entered store and she also didn't see me, busy dusting. It 2as right at opening, but that's not an excuse. She apologized, but the damage was done. I made a hefty purchase, but I'll stick to Macy's or Nordstrom... At least there you get customer service.
Response from Fragrance OutletMar 15, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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A. J.
Feb 7, 2023
Aggressive salesperson
The salesperson was very aggressive attempting to sell a particular fragrance. She pushed a fragrance which I had not come in to buy but I'm always open to new fragrances. I decided to purchase the OMBRE OUD Intense Perfume. I was disappointed when I arrived home and discovered that even with the 30% discount Fragrance Outlet charged approximately $20.00 more than I could have purchased it elsewhere. This experience tells me that the outlet store which you would assume has bargains is grossly overpriced. Also their return policy is you can only return items unopened in original packaging. I caution other consumers who are considering shopping there to comparison shop other places and online first.
Response from Fragrance OutletFeb 28, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Hope M.
Jan 29, 2023
I could not find the cologne I wanted
I could not find the cologne I wanted on the website when I entered the name on your website. I had to Google the name and ordered that way. I couldn't use my discount and had to set up a new account to access the cologne:/
Response from Fragrance OutletJan 30, 2023
Thank you for your feedback. Your satisfaction is our top priority. We have sent you a personal email to resolve this matter as soon as possible. We are looking forward to your response to our message. Thank you, The Fragrance Outlet
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Valued C.
Dec 31, 2022
The service was rude and unprofessional
The service was rude and unprofessional
Response from Fragrance OutletJan 13, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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no T.
Dec 29, 2022
customer service
The person who helped me was pretty rude and didn’t seem like she wanted to be there. Wasn’t helping with options and was making me feel like I had to rush. Made me feel dumb and wasn’t very kind.
Response from Fragrance OutletJan 13, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Dec 19, 2022
Signs said buy one
Signs said buy one, get 50% off the second one but they only took 30% off - sue it like being tricked like that
Response from Fragrance OutletDec 29, 2022
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Dec 4, 2022
He abierto uno de los perfumes que…
He abierto uno de los perfumes que compré y la caja esta toda sucia por dentro de perfume, que al parecer se estuvo tirando ya que el franco está incompleto, aún no he abierto los demás, se supone que son regalos. Espero que estén bien.
Response from Fragrance OutletDec 14, 2022
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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