Fragrance OutletReviews of fragranceoutlet.com

I originally made my purchase on September 19, 2026. When I got home, I realized I had been given the wrong scent, so I returned to the store on September 21 to exchange it for the correct one. Unfortunately, I was unable to complete the exchange because I was told the transaction had to be refunded and rung up again rather than processed as an even exchange. Since I did not have the original payment card with me, I had to make another trip. I returned again on September 26 with the card, only to be told that the entire purchase needed to be refunded and rung up again to correct the mistake made on the store’s end. As a result, I had to pay nearly $250 all over again because the refund would not be processed instantly. This entire experience was extremely inconvenient and frustrating. I live an hour away, so making multiple trips to resolve an issue that was not my fault was already a significant inconvenience. On top of that, having nearly $250 tied up while waiting for a refund meant I essentially had to pay for my purchase twice, at least temporarily. I want to emphasize that the sales associates were great, and I appreciate their customer service. However, the process for resolving this issue was unacceptable. I came in not only to exchange the incorrect scent but also with plans to purchase another fragrance brand. Unfortunately, because my money was tied up waiting for a refund for an error that occurred on the store’s end, I was unable to move forward with those additional purchases as planned. Customer service is about more than having friendly employees; it is also about having efficient policies and procedures in place to resolve problems fairly and conveniently. Customers should not have to make multiple hour-long trips or temporarily tie up hundreds of dollars because of a mistake made by the store. Sadly, this experience has left me extremely disappointed. Although the employees were pleasant, the overall process has negatively affected my impression of the store, and I honestly do not see myself returning. I hope management takes this feedback seriously and considers implementing a more customer-friendly process for handling exchanges and correcting store errors.

The perfume is not exactly what I thought it would be. It doesn’t have the effect shown in videos.

It was my fault too I should’ve looked I asked for Marc Jacob Perfect Perfume didn’t realize she gave me the lotion

Paid for expedited service not getting dat but also not getting refunded for dat website does not tell you how long it will take to arrive aswell

I could have gotten them cheaper somewhere else.

Rep was kinda short and disengaged with me. Which was shocking because I usually get the best service here.

5 extremas excelente cervicio

Customer service was just ok because when we walked in no hello and also they looked at us like we were not going to make any purchase. I purchase 3 fragrance, 2 expensive ones and one was discounted, manager special i was told.