Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 983 reviews with 1 star · Clear filters

Valued C.
Dec 1, 2025
The service person who attended to me…
The service person who attended to me (Nylah) was neither friendly nor professional. She had a mean expression and no smile on her face. I would never want to be attended by her.
Response from Fragrance OutletDec 4, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Team
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Travis
Nov 30, 2025
Over priced and unable to return…
Over priced and unable to return things. Tried returning it an hour later and they said i can't. Terrible place. Don't shop here
Response from Fragrance OutletDec 4, 2025
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Team
Report
Tonya
Nov 30, 2025
The person was very pushy and kind of…
The person was very pushy and kind of rude once I didn't want to do her deal definitely won't be back prices are out rages too the same thing I got I could have gone to Walmart and.bought for half the cost
Response from Fragrance OutletDec 4, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Team
Report
Valued C.
Nov 30, 2025
Too expensive
Too expensive. No deal Black Friday biggest shopping day of year
Response from Fragrance OutletDec 4, 2025
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Team
Report
Alexis M.
Nov 24, 2025
Did not get product
Did not get product
Response from Fragrance OutletDec 4, 2025
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
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Paul S.
Nov 21, 2025
I am beyond disgusted with this company…
I am beyond disgusted with this company and their customer service. I highly discourage anyone to do business with this fraudulent company. They sent me a fragrance that was empty. And told me they won’t do anything about it and to go through my bank to dispute the charges. That is the most unprofessional and unbelievable thing I have ever heard a company Tell their client when they are at fault.
Response from Fragrance OutletDec 4, 2025
Thank you for leaving a review! Please be informed that our team has thoroughly investigated this issue and has communicated a solution to you. We apologize for any inconvenience caused. Thank you, Fragrance Outlet Team
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lucas T.
Nov 20, 2025
It arrived incomplete
It arrived incomplete
Response from Fragrance OutletDec 4, 2025
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
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Cressida B.
Nov 19, 2025
Felt rushed in the store
Felt rushed in the store, and some staff were unfriendly to kids. They need to improve how they treat families.
Response from Fragrance OutletNov 19, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Report