Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 271 reviews with 2 stars · Clear filters

Valued C.
Dec 23, 2023
Not every customer is equal
It took a while for us to be acknowledged when walked in the store. A rep looked right at us, didn’t speak when spoke too, nor did she acknowledge if we needed help or not. Eventually we got help. The rep that helped us offered gift wrapping to everyone but us. Then seemed to be upset because I asked if I could get gift wrapping.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Dec 23, 2023
The sales lady was very annoying
The sales lady was very annoying. We knew what we wanted but there was a sale of buy one get one 30 or 50% off. She was pushing us to get another bottle of perfume. She kept following us, telling us she can pick a scent for us. That she would know better than us of what scent we would like. She doesn’t know us, never mind what we would like! We decided to get just the one. I asked her about a different discount if I was a member while she was ringing us up and she ignored me and talked about something else. I asked her again and she she, “No, no other” So we paid full price. We left and I checked the app and sure enough there was a discount we could have gotten. We went back and asked her to adjust the price. She did do it but she commented about how it was “only a couple of dollars”. It was $10.00. I told her $10 in my pocket is better than in the company’s pocket. Even her co-worker agreed with us. I’m pretty sure I will not be shopping there anymore
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Savannah M.
Dec 22, 2023
If you are unsure, don’t buy!
Before purchasing one of the fragrances, I asked the sales associate what the return policy was. She stated that as long as it was unopened and I had the receipt, it could be returned. As she was teaching a newer member of staff, I took her word for it. A few weeks later, I go to return it (hubby had received the same gift from someone else) and find out this isn’t the case at all. I’m so frustrated and feel like I was lied to in order to make a sale. Now I’m stuck with this cologne that I no longer need.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Dec 18, 2023
Employee had an attitude when I…
Employee had an attitude when I returned to the store to make an exchange for a cologne.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Michigan Wolverines F.
Dec 5, 2023
Charged too much, Refunded too little
My product rang up for the wrong price. It was not noticed at the time of the transaction, of course. I was charged too much. Then, when I caught the mistake, I was refunded the wrong amountas well. So, Yes, I was charged too much and refunded too little. Then, the printer was not working, so I was unable to get a receipt, which makes you NOT trust the business when you were charged too much. So, I was asked for my email address to recieve my receipt, AND I NEVER GOT THAT EITHER. I know that I gave the correct email address, because I received this survey. No Receipt, but I get survey. Unacceptable.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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A.D
Nov 29, 2023
The cashier didn’t do the proper…
The cashier didn’t do the proper transaction, had to swipe my card twice, She did confirm the size bottle of perfume, I wanted to get the smallest size due to budget, paid more than what I wanted. Refund/re-rin would have been more inefficient.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Omkar A.
Nov 27, 2023
Same Armani perfume is sold at$80 on…
Same Armani perfume is sold at$80 on Amazon which was charged around $105 on Fragrance outlet. No cost competitiveness.
Response from Fragrance OutletJan 10, 2024
Thank you for your feedback. Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1 get 1 50% off, is how our customers can really see a value. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
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Valued C.
Nov 15, 2023
I did not like that i used to buy…
I did not like that i used to buy Savage by Dior on the buy one get second half off. Just the other night i go and they tell me that its an item that sells fro that deal. I think this is price increase to take more money from the people. Guess i will be looking to shop elsewhere. I always buy my cologne and perfumes there. But this has made me to change my mind about this place.
Response from Fragrance OutletNov 15, 2023
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Report