Fragrance OutletReviews of fragranceoutlet.com

I purchased two perfumes when I purchased them I asked what the return policy was and they said 30 days. I asked even if it’s open she said yes we can give you merchandise credit. I went back within 30 days to return one and exchange the one that was open. Turns out they do not do any exchanges on opened items. So now I have to keep a perfume that does not smell good on. This is my first time shopping there. And my last whatever. I do not recommend this place to anyone. Just got an Nordstrom or Macy’s.

Same price as sephora. Its hyped up to be a deal but it's not.

I felt like scammed. I was told The discount range only apply the lowest one. If I buy 50% and 30% off, the discount can be applied only the lowest one. I never ever buy perfume from the store

Customer service is terrible... I shop here often and it's always terrible. I dont feel like a valuable customer.

The salesman was very good at being a salesman he was tricky kinda manipulative and went way above the price I was wanting to spend. I was in sticker shock and before I knew it i had spent 300 bucks. I let it go till I got a family emergency I bought on Friday its now Sunday the perfume never opened I have my receipt product unopened I went to return it so I have money to use for gas to get to Eastern Washington and get to my family member in hospital they told me sorry no return only exchange then it occurred to me why the salesman was so quick and manipulative on Friday he knew once he rang me up I was screwed he got a expensive sale and I had to just eat it and again if it wasn't for this family emergency I would have just chalked it up to lesson learned but I need that money for an emergency and was crying in store for them to be like sorry cant do anything for you it was really grimy honestly not transparent at check out at all and the receipt is worded weird I will never and I mean never shop at that store ever again ive made it known on social media as well the very shady way things went down Friday then to be told sorry cant return when I desperately needed the money to get to my cousin in the hospital in Eastern Washington was the worst customer service ever the entire situation Friday and today felt very shady so I let my situation be known on social media so noone i know ever shops there either. If a customer has receipt the product is not opened still sealed and never used and they have the debit card they purchased it with in hand you return the damn product its wrong very wrong not to do so especially in an emergency situation like im in. I will tell everyone I know exactly how this went down so they dont give this place business its all very much about a dollar sign not customer satisfaction and greed wont get my business ever Shame on this bullshit policy and for the young egotistical sales people who use shady sales practices just to get a sale. Disgusting

I opened my bottle of fragrance and it did not smell like the bottles I have purchased elsewhere

My husband bought something under the employee named Mar, came back home and told me that she was hitting on him while helping him find a fragrance for me.

The staff were very inattentive and I made a purchase of YSL Libre intense and they gave a different YSL perfume. The staff were chitchatting and it took more than 5mins to attend me