Fragrance Outlet Reviews | Read Customer Reviews of fragranceoutlet.com

Fragrance OutletReviews of fragranceoutlet.com

4.616,738 reviews
Cosmetics & Makeup
2650 SW 145th Ave, Miramar, Florida

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Fragrance Outlet

About Fragrance Outlet

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragranceoutlet.com
Website: fragranceoutlet.com
Category: Cosmetics & Makeup
Location: Miramar, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Outlet reviews

Showing 983 reviews with 1 star · Clear filters

Valued C.
Oct 25, 2021
Need better customer service.
Need better customer service.
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YM
Oct 24, 2021
I WAS SENT THE WRONG ITEM AND I HAVE…WRONG ITEM
I WAS SENT THE WRONG ITEM AND I HAVE YET TO RECEIVE MY RETURN LABEL
Response from Fragrance OutletNov 3, 2021
Hello, Thank you for your purchase! I am sorry to hear that you are not 100% satisfied with your purchase. At this time we have sent you an email to further assist you. You can respond to the email or contact us at 1888-919-6613. We are available from 9am-5pm EST. We appreciate your patience. Thank You Jenny Customer Service
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Valued C.
Oct 24, 2021
You overcharged me by $20
You overcharged me by $20 - I could have gotten the same bottle at CVS for $45. Also, I wanted to return the bottle, but the clerk told me I was only allowed to do an exchange. Will never buy from you again and will share my experience with others.
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Dwayne Atkinson L.
Oct 23, 2021
My two perfumeees did not arrive and it…
My two perfumeees did not arrive and it said it was delivered. Will not recommend
Response from Fragrance OutletNov 3, 2021
Hello, Thank you for your purchase! Your item was delivered in or at the mailbox at 11:46 am on October 19, 2021. At this time we have sent you an email to further assist you. You can respond to our email or contact us at 1888-919-6613. We are available 9am-5pm EST. Thank You Jenny Customer Service
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Regina W.
Oct 22, 2021
Wanted to use Klarna
Wanted to use Klarna, but I didn't see where to do that. Disappointed.
Response from Fragrance OutletNov 3, 2021
Hello, Thank you for contacting us! I am sorry to hear you are not satisfied. Please contact us at [email protected] or call us at 1888-919-6613 and we will be able to further assist you. We are available 9am-5pm EST. We apologize for the inconvenience. Thank You Jenny Customer Service
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Valued C.
Oct 14, 2021
My husband bought a gift for me as the…
My husband bought a gift for me as the sales associate told him I could return it if I did not like it. When I tried to return it, they said I couldn't, could only redeem it for a store credit. The only fragrance I am interested in right now is Jo Malone, which the store I visited did not carry. This outlet is 2 hrs from my house and inconvenient, so I felt pressured to pick out something since we could not get a refund.
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Barbara L.
Oct 12, 2021
False Advertising
I made a special trip to your store in Rehoboth Beach, DE in the Tanger Outlets Bayside to purchase a bottle of perfume. Previously, I had purchased a Tanger Pink Saving Card that entitled me to receive 25% off ANY one item purchased at any store listed on the back of the card of which yours was specified. I purchased a large bottle of Donna Karan’s Cashmere Mist Perfume priced at $118 only to be told that this perfume was not eligible for the discount!!!!!!Only some of the store inventory was eligible. Needless to say I was FURIOUS! Such poor business practice on your part not to mention FALSE ADVERTISING. Guess you just lost a loyal customer who will spread the word.
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Ashlee W.
Oct 11, 2021
The guy at the counter was nice up…
The guy at the counter was nice up until I have was paying for mine and my bf’s fragrances. Then he started projecting his insecurities. Weird energy here. The fragrances barely have a discount. Shop elsewhere.
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