FragranceexpressFragrance Express has been in business over 20 years and started Internet sales in 1995. FragranceExpress.com offers a wide variety of fragrances, skin care, hair care and other health and beauty items. Our goal is to provide our shoppers with a unique and peace of mind shopping with all Genuine Brands at the lowest possible prices. We carry over 8000 health and beauty. All product sold by FragranceExpress are 100% authentic.
Fragranceexpress (fragranceexpress.com) has 205 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tatjana V.
Dear Customer Service Team, I am writing about my order № SHOPIFY-64123. According to the order history information, my order was placed on 13 September 2021 and shipped on 13 September 2021 by USPS Today is 7 October 2021 and my order has not arrived yet. As quite a lot of time has passed, I am feeling worried. I hope there is nothing wrong with my order and you could help me track or find it. I am looking forward to having your prompt reply.
Kathy
This is the email I sent on 8/28/21, within 2 hours of receiving my order: Hello, I was pleasantly surprised to already receive my order today, however I am quite concerned about the condition of the contents and also if these are counterfeit products. Although they were very well packed, when I opened the boxes the tops of both bottles were loose and the contents were leaking out. Also, one of the labels was yellowed and I am wondering about the age of these products, if in fact they are genuine. It's weird that they would both have loose tops. I am sending photos of what I saw upon unpacking both boxes. Needless to say, I did not expect to get my order in this condition. I followed up on 8/31 and 9/3. To date I have had absolutely NO REPLY. Unfortunately this experience only serves to corroborate the worst reviews I read about this company. I will be filing a dispute with the payment company.
Tracy E.
Excellent pricing, fast shipping, safe arrival and I have bought from you before and you are consistent. Thank you!!! I will be buying from you again!!!
Devin P.
Received it within a week and the price was amazing! I bought Daisy by Marc Jacobs perfume for $39 - I looked up the price at Ulta and they want $102 for the same exact thing! Crazy - I don't know how they do it!
Noah S.
I Ordered Dior homme original like the picture showed on the website but they sent me Dior Homme 2020 (completely different scent). I reached out to customer service to voice their mistake. A guy by the name of Jack reached back out to me via email (jack at fragranceexpress.com) and gave me a few options to resolve the issue. I responded back 3 times without a response from Jack. That was almost 2 weeks ago. I guess I'm stuck with this fragrance that I didn't order. So I was a victim of false advertisement on their website and then their customer service screwed me over as well.
Carole L.
I placed two orders with fragrance express. First one on 13th July and the other on 5th august. Today is 19th august and I have still not received either.
David M.
Exactly what I wanted fast delivery
linda R.
I still havent recieved all my order
