www.fragman.shopReviews of fragman.shop

Response from www.fragman.shopDec 7, 2024

Dear Brian, We sincerely apologize for the disappointment you experienced with your order. It’s clear we did not meet your expectations, and we deeply regret any frustration caused. Our goal is to provide high-quality products and a positive experience for all our customers. If the bottles you received were defective or did not meet our standards, we’d like the opportunity to make this right. Please reach out to us at [email protected] or call us at (727) 955 3444, and we will work with you to resolve the issue promptly. Your feedback is invaluable to us, and we are committed to using it to improve. Thank you for taking the time to share your concerns, and we hope to have the chance to restore your trust in Fragman. Warm regards, Kinny Fragman Customer Service Team

Response from www.fragman.shopDec 7, 2024

Dear Drea, We are truly sorry to hear about your experience with your order and the lack of timely communication on our part. We completely understand your frustration, especially as a business owner who values prompt and reliable service. Please accept our sincerest apologies for the delay and the inconvenience caused. This is not the level of service we strive to provide, and we regret that your concerns were not addressed promptly. We would like to resolve this issue as quickly as possible for you. Could you please contact us directly at [email protected] or call us at (727) 955 3444 with your order details? We will prioritize your case to ensure it is resolved to your satisfaction. If you have already gone to your bank, we still encourage you to reach out so we can understand the situation and work on a resolution. Your feedback is invaluable, and we are committed to learning from this experience to improve our processes. Thank you for sharing your concerns, and we hope to have the opportunity to make things right. Warm regards, Artem Fragman Customer Service Team

Response from www.fragman.shopDec 7, 2024

Dear Austin, We sincerely apologize for the poor experience you’ve had with our customer service and the unresolved issue with your order. Waiting for two months without a proper solution is unacceptable, and we deeply regret the frustration and inconvenience this has caused. We would like to address your problem as a priority and ensure a resolution is provided immediately. Could you please contact us at [email protected] or call us at (727) 955 3444 with your order details? We will personally ensure your case is reviewed and resolved as quickly as possible. Your feedback is invaluable to us, and we are committed to improving our processes to ensure better service for all our customers. We hope to make things right and regain your trust in Fragman. Warm regards, Kinny Fragman Customer Service Team