Zaire A.
Disappointing Service and Sloppy Presentation
I paid for express shipping on May 10th, and my order didn’t arrive until May 29th (almost three weeks later). There was no communication or apology for the delay. I emailed about it May 23rd (2 weeks later) and was told it was about to ship. No acknowledgement of my express when I addressed it. Even worse, none of the five 5 ml decants I ordered were labeled. That means I have no way of knowing which fragrance is which. An unacceptable oversight when customers are paying for premium scents. This was my first order from Fragman, and based on this experience, it will be my last. If you value timely delivery and basic professionalism, look elsewhere. The fragrances I did get were authentic and smelled great though. But even that can't get this a 2nd star.
Response from FragmanMay 31, 2025
We're truly sorry for the delay and lack of communication with your order. The express shipping delay and unlabeled decants are unacceptable, and we understand your frustration. This isn’t the experience we want for our customers. Please reach out to us at [email protected] so we can resolve this properly.