FragilepakReviews of fragilepak.com

I ordered a kayak from Black Hall Outfitter 3/2/2024. It was shipped 3/8/24. The seller indicated shipping would be 7 to 20 business days. On 4/3 it arrived in Portland, which is only 5 hours away from where I live. It has been in a warehouse there almost 2 weeks. They now list 4/24 - 4/30 as the dates where I MAY receive the email to schedule delivery. It has now been 27 business days since the item shipped. I am very unhappy with the excessive delay and if I had known that it would be this long I would have ordered from a retailer who uses a more dependable shipping company.

Innocuous text messages that look like spam. No indication of what is being delivered. The kind of text you simply delete out of an abundance of precaution, and respond STOP. The text messages continue. After several deleted texts, I finally breakdown and click the link the message to find there is a delivery date set for an item we purchased. Two weeks have passed. We accept delivery date and even get a confirmation text the day of the delivery - but our item was never delivered. No calls, no text messages telling us the item would not be delivered as promise, no answers to our email or text asking for status on the day of scheduled delivery. Then a text message arrives two days later asking us to pick one of two news dates for delivery that are 2 to 3 weeks from original promised date. Neither date works as we won't be here. Then and email arrives and tells us the delivery is set for a date we did not pick that is 4 weeks out. Still no calls no email responses even though we asked, left messages, emails, etc. We find out from where we purchased our item, that sits just 3 hours away in FragilePaks location. Simple solution - a good company to correct their mistake -would have been to get a pickup or step van and drive the 3 hours from their location to our house and drop our item off. Nope, did not happen. We left messages and asked for a supervisor to call, got nothing. We asked what happened, got nothing. Now to show how poor their customer service is we will get the same preprogrammed response telling us how sorry they are and thanks for being patient.... just like everyone else. Results matter. They are awful.

They have pushed back my delivery time each week for the last three weeks. The item is now confirmed to be with the local delivery station but I have not been provided more information about when it will be delivered. They have had my package for more than a month and I do not yet have it. I never would have ordered this item if I knew the wait was so long - I could have picked it up myself much quicker.

Fragilepak in Breinigsville PA has poor customer service. Unfortunately they do not know how to load a truck. Many of the employees drag their feet and behave as though they don't want to work. They will make up stories so beware. Stay away from this place at all cost.

Ordered two kayaks from Black Hall Outfitter's over a month ago and still no kayaks. Black Hall Outfitter's was no help with tracking my shipment and Fragilepak does not response intelligently to questions regarding ETA of shipment. I would have picked up the kayaks myself if I knew shipment was going to take over a month and a half. If Fragilepak is your shipping company, get ready to wait and wait and wait some more. I've waited seven weeks and still no kayaks.

Fragilepak advised tempurpedic that the theft issue (order 735U1831417) was resolved between me and them. This is a lie. No one has reached out to me from fragilepak. There is a police report number also that no one has asked for. I gave this to tempur-pedic and fragilepak already. Clinton MS police report number 2024-003967. Officer Slade.

Absolutely horrible company and I feel sorry for anyone purchasing a Sealy or Tempur-Pedic bed that has to deal with these people. Terrible customer and incompetent. The icing on the cake was when Sealy was communicating with them (on our behalf) and they flat out gave false information to them on the actual situation. Almost 300 reviews with a 1.4 rating….enough said.

Nice guys delivered my tempurpedic mattress and base. Tipped them for being prompt and nice. Got ready for work and reached for my baccarat parfum and it was no where to be found. I place it in the same place everyday. Called the delivery guy and asked that they return the item that was not theirs and I was lied to. I was the only one at home and live with my husband. I use the cologne everyday. Called fragilepak to try to get some resolution and was given the runaround.