FragilepakReviews of fragilepak.com

If you buy anything and they are the shipper. Just decline and send pack the item. They aren’t trustworthy and efficient. I’m on my 4th time waiting to get an item delivered.

I could also write a long list of complaints but am over doing so as I've had to do that multiple times for Tempurpedic that uses them. Unbelievable that a company that sells such a highly rated product has decided to go with such a starkly TERRIBLE company to deliver its expensive products. I have never encountered such a high level of incompetence with a company...especially one that purports to be "white glove". Unfortunately, it has made me pause on wanting to ever buy Tempurpedic mattresses again as a result... that is, if Tempurpedic continues to use FragilePak as their delivery service. Absolutely infuriating and they wasted tons of our time. We're still waiting on our bed to be delivered a month after it's been ready for delivery. A failure of a company.

Delivery was initially scheduled by fragile pack for a day the warehouse was closed. We rescheduled using their online scheduler and the day we scheduled was supposedly unavailable which we did not find out until it was delayed again and automatically rescheduled to the nearest available day. Once again they were unable to deliver despite the warehouse being ten minutes away from my home citing the weather as being too severe to make the delivery. Leavenworth is a small town and the warehouse is only about ten minutes away. When the weather was cited there was no rain or snow present outside. We had to call to even try to reschedule our delivery and were told they wouldn’t be able to deliver it for another week. At this stage it’s been over a month since I placed my order. I just PCSed to fort Leavenworth and am in need of much furniture for my home both for myself and my children. I ordered the needed furniture online through the PX and while everything I needed was promptly delivered by other vendors the last few items I need have not been delivered and those are solely from this provider. I have to say that this is a huge disappointment as they would not even let me drive to the warehouse to pick it up myself citing that it would take at least a week for them to allow that despite them acknowledging that it was pre approved for me to do so. At one point they told me I should reach out to the company that I purchased the item from to remedy the situation when the issue is squarely with fragile pack and the tracking information confirms they have the item in their possession at their warehouse. I am seeing other reviews on here citing similar difficulties and fragile packs responses are all the typical weak non answers you would expect of a politician so I cannot say I am surprised. I should have done my research first before ordering these items and had I seen these reviews I could have saved myself the trouble. I will not be purchasing any items that use fragile pack as their vendor for deliveries any longer. as of writing this review I have YET to receive my items. I will or course update my review when I do receive them IF I ever do.

Fragilpak was tasked with delivering two items. The day of delivery was scheduled with the 4hr time window. That came and went without any contact. I reached out to the company who advised me to wait longer as they themselves could not contact the driver. Time went by with a representative making a phone call stating delivery would not happen. However, the representative advised delivery can take place the following day. I received no contact the day after so I called. I was delighted to speak with the nastiest customer service representative. An employee that has no business being in this field of work. She made sure she could not help me, she would not help me, wouldn't even listen to me as she felt the need to speak over me, and then refuse the transfer to a superior. Two emails since and calls to the original purchase company have resulted in absolutely no progress. These reviews are reoccuring. It seems like the businesses that contract out to them should take note of these issues. For the automated response here is my tracking number.....735U2298701

Fragile pak never called with a delivery window. I've called and emailed many times to no avail. It's our Lakehouse so I'm not driving there hoping they show .their customer service is bad

The worst company that I've ever worked with. They treated me like shi*t. Please stop delivering. I need you to be out of the business. You are killing the company what you work with. You're saying that you are going to deliver both they never arrived. Any phone call. Nothing. -5 star. Not a white glove company.

Hey Fragilepak, who did you guys bribe and for how much to receive and still have any contract with the military exchange? Can’t make it any less obvious?

If I could give zero stars I would. Had a delivery scheduled for today with a window of 9-1. After 4:00 rolled around I called and of course no answers were given as to why I hadn’t received my delivery. The call center is totally useless except for canned apologies and rescheduling. Now I must set aside another day in hopes that the miracle of delivery actually takes place. I can see by online reviews that they have a habit of disrespecting customers. Totally unprofessional and irresponsible behaviors from a company as large as they seem to be. Fragilepak, you are horrible!