FragilepakReviews of fragilepak.com

By far the worse delivery service I have ever used. Their customer service is awful. They fail to answer any of customer questions. Why a company would use this delivery service is beyond me. I am beyond disappointed with their service.

I've had many deliveries over my life and I've never experienced this level of incompetence. Local contractor delivered 2 damaged items and caused over $500 in damage to my flooring by dragging a dresser down the hall. They refuse to take responsibility for their driver's actions. I canceled my order with AAFES, if you see Fragilepak on your delivery ever, just cancel it and save yourself a headache. At the very least, don't let them in your home or business and inspect the items before they leave.

The delivery driver and helper refused to bring my dresser to the 4th floor, stating they could only deliver to the 3rd floor—something that should have been communicated to me beforehand. I remained flexible and offered to have my husband and neighbor carry it upstairs, even though that’s not the service I paid for. Despite this, the delivery team didn’t even exit the truck. As soon as I met them downstairs, the driver informed me they would not be bringing the dresser up. When my husband expressed frustration over their lack of effort, the driver and his “brother” became confrontational and threatened physical violence. They then got back in the truck and left with my dresser. This behavior was extremely unprofessional and unacceptable. Now, I am left waiting even longer for a redelivery of an item I originally ordered on May 23. June 25: 1000U2488686

Everything you see in these comments are 100% accurate with this worthless delivery company!! Nothing else to say!! They don’t deserve 1 star!

The worst delivery service 🚚 I ever experienced in my entire life. You company and subs contractors supplier should be ashamed of themselves. The reviews on here are very alarming and my question is “ How come this company is still operating in this country it al.

This is the worst low budget, scam delivery service. Took over a month to have a shed delivered from AAFES and I STILL have not recieved the shed. They keep giving me excuses as to the delay. Even after taking a whole day off because they said I had to be present to sign. They gave me a SET DATE but said they could not give a time. So I had to miss an entire day of work for nothing!! I will be filing a small claims lawsuit against FragilePak for lost wages and damages.

I have been waiting a month and a half to get a dishwasher I bought from the PX system. This will be the 5th time they are supposed to deliver it. I was supposed to get called with an approximate delivery time. No call. I don’t know if I’ll ever get it.

Had to call in to check to see if fragile pak had received freight from down stream logistics. They don’t call customers apparently. I spoke to rep that said they would make delivery this Friday the 18th so I planned for it. Since they don’t update you with your delivery window until the night before, then you have to basically be at their beck and call all day missing work. If you have a job, they don’t seem to think that that is significant or inconvenient. Today they call my alternate contact number & they state that the delivery is now going to be changed to another day because they don’t have anybody that wants to work tomorrow? What? But I could have worked. They seem to think it’s OK to upend my schedule for their convenience. When I call customer service to find out why and I explain to the person answering the phone that I’m not having a good day over this and that I am upset over their Poor planning, she then gets rude and tells me “Im coming in hot” and proceeds to antagonize me. I asked for a supervisor and was told they don’t have any so I will have to wait 24-48 before anyone can call me back. That’s unacceptable. When you have my merchandise sitting in your warehouse and you accepted responsibility for it, I deserve to know where it is and when I’m receiving it. FragilePak seems to think it’s ok for customers to be inconvenienced by their poor planning and lack of communication. They are a logistics company and planning is crucial to the job. To be insulted and inconvenienced is frustrating. Now this will be two days of missed work and by reading other reviews, it probably won’t happen next week either. When they make commitments to customers they should honor them. This is not like receiving mail in the mail box. I think Fragilepak’s inability to confirm dates or if they have the ability to actually perform a delivery before scheduling it is essential to the process for the customers. I want my delivery to occur as previously planned the 18th.