Carrie
90+ terrible reviews and counting, they've earned it
The delivery company was a no show, no call for confirmed delivery time. Thousands of dollars of furniture was nowhere to be found. Confirmation of delivery window was sent twice. FragilePak did not respond to emails. Like others who left reviews, I found that they do not answer the phone. I waited on hold for over an hour, to be scoffed at by customer service who indicated that we signed up for this and that there was no way to guarantee any kind of delivery time or window. Only when I could prove that I had received an email that morning along with two separate confirmation texts and then offered to call the police and file a stolen goods report, was she immediately able to come up with the driver, his name and phone number and magically an ETA of 4 minutes. The only course as consumers is to check to make sure that FragilePak is not the delivery service being utilized, or read the reviews and prepare to be held hostage, waiting all day for furniture that may or may not come. Shame on Crate and Barrel for strapping their customers with such a terrible delivery service. This was the only way we could have furniture delivered to us from their store/website. Fragilepak does not take you seriously, or value your time. Additionally, in this case, evidence was that they also treat their employees poorly, as these two men, who were very pleasant and apologetic, acknowledged that they were hours late due to their truck not being loaded when they arrived, which is usual operating procedure. I fed them (because it was far into the evening and past dinner time), tipped them and sent them on their way and suggested to the customer service rep that she find a better company for whom to answer phones. They can't leave until you to sign a survey while they wait, there's no way to really be thorough, or really inspect the furniture to make sure there isn't a problem. This is a joke. Never. Again.