FragilepakReviews of fragilepak.com

Worst shipping company I have ever dealt with. I have been waiting since the 18th of August for my shipment it is now the 11th of October. The first time they were scheduled to deliver they sent a text message an hour before the delivery to cancel. They rescheduled a month out and never turned up. I was on hold for 3 hours trying to find out whether the driver was actually going to rock up as we never heard from anyway. Customer service said they couldn’t even get a hold of the driver. It’s completely disgusting and appalling service.

I agree with every customer on this site. This is the WORST experience I've ever had as a consumer. I have been waiting since August 25 for my delivery and at the SECOND delivery scheduled (first was canceled by them with no explanation) they missed the delivery window and tried to deliver my refrigerator after 10pm!! Now I cannot get any response from them or Appliances Connection.

My order number was 439U923262. They keep holding and changing my delivery date, I contacted them via email, and keep saying the date was different every time I mentioned it. There is no explanation, no nothing they do to investigate what happens to my order. I am too freaking out about how long this company is going to play games with me. Look at all the experienced reviews below I believe that it will take many months for my order to be delivered. Therefore, advise if you are planning to buy any furniture for your house, and unfortunately, your items are being shipped by them, you are possibly on the waiting game with them.

304U001163 THERE'S YOUR PRO NUMBER....STILL HAVE NO COMMUNICATION FROM FRAGILE PAK ON DELIVERY RESCHEDULED DATE.....EXTREMELY FRUSTRATING

THIS IS THE WORST.......ABSOLUTELY THE WORSE SHIPPING COMPANY. FRONTGATE YOU SHOULD NOT USE THEM.....4 HOUR WINDOW COMES AND GOES....NO CALL NOTHING....BEEN ON HOLD FOR AN HOUR WITH CUSTOMER SERVICE NO ONE PICKS UP THE PHONE....SAD PART IM IN PLANO THEY ARE IN RICHARDSON I COULD HAVE WALKED THERE AND BACK. Just heard back from FRONTGATE fragilePAK- didn't load the outdoor couch from Frontage on their truck.

My order number was 263U931889. The company kept pushing back the delivery dates and when I contacted them about it, all they could say was it will be there soon. I then received an email with a link to schedule delivery and showing that the product had made it to the last warehouse before my house. When using the link to schedule a delivery time, the link showed the delivery was unavailable at the time and that it would automatically schedule. It didn’t give me a specific time frame or a contact number or anything. But the link was also updated by the company and said they had attempted to contact me through email 2 previous times which was a complete lie. I checked the status of the order almost every day and no one ever attempted to contact me before. This is by far the worst company I have ever experienced. They flat out lie to customers and are extremely unprofessional.

Delivery was supposed to be between 0930 and 1330, no one showed. No call, no text and no one answers the phone. Wasted whole day from work.

My order (255U948775) was scheduled to be delivered on 14 Sep 2022 and was given a delivery time between 10 am - 2 pm. The window passed and I did not receive the 30 minute call that I was supposed to. Contacted customer service and was told delivery team arrived at 2:15 pm and no one was home - not true. I live in an apartment building and had they called, I could have met them. This is extremely frustrating as I now have to wait for them to update their site with delivery times. After reading all these reviews, I'm doubtful that I will ever receive my package.