FragilepakReviews of fragilepak.com

Worse company ever: Ordered a couch from a reputable retailer who uses Fragilepak for deliveries. Had 3 different dates for delivery and waited all day and each won was a no show. Was in contact with customer service each time who supposedly talked to driver and said they were running behind,driver will contact us , and will still make the delivery that day. Driver should be fired. Not even a phone call to let us know he was going to be a no show. 3 TIMES. Will ask for refund for the couch since I can't get it delivered. Unbelievable disregard for the customer.

This is the WORST company EVER. I did everything they asked had my delivery scheduled for Monday from 1-5. Never heard a thing from them and no one showed up. I waited from 1-7 hoping they were running late. I emptied my daughters room with the expectation of receiving the bed and now my daughter will be sleeping on the floor for 4 days. i called the number given to me 720-5387838 which is cell phone with no voicemail set up and of course no one answered. How this company is still in business I do not know but I will be doing everything I can to let people know to NEVER use them.

This company isn’t very well organized to this point. Get an email to confirm delivery, then are redirected to a page stating it’s not available. Another email to set up delivery 2 hrs later, only to go through the process & be told “unable to set date, give us up to 72 hrs”. To THEN receive a TEXT 20 mins later to set the date AGAIN only to be told they’re “unable to set a date at this time, give us up to 72 hrs”. ABSOLUTELY POSITIVE that I will not ever use this ”service” again or any retail company that uses their delivery services. Just terrible.

It has been a month since I paid right around $1,000 for a display to be shipped. FragilePak keeps changing when it will even arrive in my state let alone when it will arrive at my location. Was assured it would be here by the time I needed it. Still don't have a delivery date scheduled. They won't tell me where it is or when it may arrive. All I know is it has been a month and it is still not here. By far, the worst freight company I have ever dealt with!!!

After stating that the delivery date would not work for me the company still schedule my delivery with a delivery window when I was not available. Since I need the delivery a friend kindly offered to go ti my grouse to expect the delivery. No one showed up with my delivery. I was on the phone and emailed multiple people all day long and was assured I would have a delivery, that the truck could be delayed. The delivery never showed. No one contacted me back. Today, I talked to customer service and found out the delivery would take another week. Unacceptable. People take time off to wait for these deliveries and there’s no accountability from the company. Customer service is useless.

I did not get the four hour window the day before my delivery date and so I missed a whole day of work and no one showed up with my delivery. I was on the phone and emailed multiple people all day long and was assured I would have a delivery that day. I have talked to numerous people since Monday and it is now Thursday they have no idea where my product is and I cannot reschedule until they find it. Apparently, they only deliver on Mondays so I am expected to miss another day of work whenever it is found and finally delivered.

HORRIBLE HORRIBLE HORRIBLE. Honestly I’m not sure how these people are still in business. I’m in total shock of the lack of responsibility they take when they have you waiting all day around the house for them to just not show up. I’d give them zero starts if I could. Worst delivery company I’ve ever dealt with. And don’t get me started about the terrible customer service.

Lost my mattress. Fragilepak was the primary shipping agent responsible for delivering my new mattress and base. The base was delivered flawlessly, but the mattress was lost by ShoMe Delivery who Fragilepak had contracted out to deliver the mattress and base. It has now been 3 months and counting and my Mattress still has not been delivered due to Fragilepak constantly delaying the process by ordering a never ending "warehouse search" to try and find the product.