FragilepakReviews of fragilepak.com

Honestly the absolute worst experience I have ever had dealing with a company. Ive been given the runaround for SIX weeks trying to get them to complete a delivery. Cannot begin to explain my frustration. Always seem helpful on the phone promising to sort out the issue but nothing ever gets resolved. Would not ever use them or any company that contracts with them.

Told me it was arriving twice and never showed.Were supposed to call and give me a time window. Never did. Wasted Two whole days for nothing. AAfees is going to be forced to removed from vendors list after All the hell I am going to raise with my Congressman.

I ordered several items from AAFES, all shipped through Fragilepak. WHAT A PAIN. A mattress and foundation were supposed to be delivered 12/9/2022. Instead, a bed and side table that was scheduled to be delivered on 12/12/2022 was delivered on 12/9/2022. So I figured the mattress and foundation would be delivered 12/12. I sent an email about the mix up and was told to wait until the 12/12 delivery. Well, we can't seem to figure out if that 12/12 delivery is going to happen. I received no notice of a 4 hour delivery window, I sent email requesting and got no response except the automated one. Waited over 30 minutes on hold to talk to a person at FragilePak. They don't make it easy to even find a number to call them. She tried to check with the warehouse and couldn't get an answer. It's 3 pm and I've spent the entire day waiting - apparently for nothing. If I check online (at least for the items that have already been delivered,) they are still showing a delivery date of 12/12. Nothing arrived on 12/12 and I had to make another call back to them, they did not contact me. I have since found out that they created a document to try to show proof of delivery of the items that are missing. It shows that they were delivered on 12-9-22, when the items that actually were delivered arrived. Then they created documents showing that those items actually delivered on 12-9-22 (the bed and the table) were delivered on 12-12-22, when NO deliveries were made. I have no idea why they decided to create documents with the other date for items they had actually delivered. Instead of the full signatures that I signed for those received items, these created documents only have my initials. They also list several questions that are answered YES/NO - I never saw those questions when they made the delivery, and yet they are all answered. They were not answered by me. This is just weird in my opinion. I have downloaded copies of all of these documents. I had no choice in using this company, as that was decided by the shipper. I have contacted the shipper and they are checking into it from their end. If you have a shipping company choice, consider others. This one is disorganized and difficult to communicate with when something goes wrong. Edited to add "PRO" numbers (seriously, PRO?) Orders that were actually delivered on 12-9-2022 were 263U1095555 (bed) and 263U1095553 (end table.) They changed paperwork to show that these were delivered on 12-12-2022, when NO ONE CAME TO MY HOUSE. Order that they SAID was delivered on 12-9-2022 but which hasn't shown up at all is 263U1095552 (mattress and foundation.) Still waiting to see this or to get an accurate response. Another order scheduled to be delivered 12-15-2022, 263U1095554 (recliner chair.) May the delivery angels guide this one to my home on time. UPDATE: We did NOT receive the delivery scheduled for 12-15-2022. My husband and I were home all day. I was a few feet from the door at all times and kept the phone by my side. I discovered in the evening that a message had been left on my cell phone, which is NOT the number I have given as contact, saying that the delivery team was at my house. No delivery person knocked on the door or called. Besides both me and my husband being here all day, we have 3 dogs that would have alerted to someone at the door and they were quiet all day. So, still no chair delivery. We do have the mattress delivery scheduled for next week. Edit 12/19/22 The very fact that this is being dealt with on a public post on a 3rd party review site, rather than through direct calls and emails with me the customer, speaks volumes for how FragilePak runs their business. Update 12/22/22 - Had a call from a manager a couple of days ago, so now I have a phone number to call if there are any more delivery problems. I did receive the scheduled delivery on 12/21/22. The box was mangled a bit but the contents were still ok. Awaiting one more delivery that is scheduled on 12/23/22 to complete my order. I'll update on that.

They literally are boarder line harassing customers. There’s no reason to email me 3xs, leave me 2 voicemails and text me 3xs…. IN ONE DAY! No need.

How could this company be allowed to stay in business. CB2 should be ashamed. If you’re reading these reviews and considering ordering from any brand that uses fragilepak trust me RUN the other direction.

Worst experience ever! My package is a month late now. Nearly zero communication. I finally received a call two days ago saying my order would finally arrive yesterday between 7-11:00 am. My package did not arrive and I have heard absolutely nothing from them!

I ordered a sofa that was to be delivered to the Outer Banks of NC. I was informed an hour before it was to be delivered that the driver does not go on ferries. When I asked to speak to a supervisor, the guest "services" rep put the phone on her desk and I listened to her tapping on her keyboard. The contempt shown for me was palpable. If I could put zero stars, I would do so. The experience could not be worse. I am now going to need to arrange delivery to a third party. I guess FragilePAK cannot read maps and see that it takes a ferry to get to Ocracoke, NC.

No communication on $2500 chair. Bumbed back further that the already one month old order. Bad deal