FragilepakReviews of fragilepak.com

Terrible experience! They scheduled delivery on 2 separate occasions with 4 hour windows. On the first they notified after the allotted delivery time that the items didn’t make it onto the truck. On second occasion (today) I called FragilePak this morning to verify the items are on the truck to which they confirmed it is and I’ll receive the delivery by noon. It’s now 2pm and they notified me it’s been rescheduled as it was placed on the wrong truck/route. They don’t even have the decency to notify you early so you don’t waste all day waiting for them.

This company pretty much has the WORST customer service I've encountered. Trying to get a phone call back from anyone at this business is basically impossible. They have an automated robot that calls and informs you of a delivery coming your way every time without the option to speak to an actual person. We are a small third party installation warehouse. After I received the automated call I tried to call the customer service number to find out more about this large quantity of (30) chairs headed our way. I was on hold for almost 20 minuets waiting for a human to answer. I ended up hanging up because I had more work to do. I sent them an e-mail instead. ZERO response. Next thing I know a few days later (30) chairs show up and they are not even for us. They had the wrong address. Had someone bothered to respond to my e-mail or call me back it could have saved myself and the driver a WHOLE lot of time. And this isn't even the first time this has happened with this company! They have never once responded to their "Can I help?" customer service form online. Do not use this company for your shipping needs. They are TERRIBLE!

The absolute worst company on Earth. I ordered a sectional from AAFES exchange on November 13th. December 11th Fragile Pak received the sectional for delivery. I have still not received my sectional. This is complete scam ran by AAFES and Fragile Pak. I will be disputing the charge with my bank today. I wish I did my research before ordering from AAFES. I know they have daily complaints about this company and still use them for shipping. Something needs to be done but from looking a the years and years worth of complaints, I doubt anything will change.

I can be honest; I cannot be helpful, and I can't be constructive. This company is nothing but irresponsible and thoughtless to its customers. 3 times now, I have returned my product that I ordered to Aafes because FragilePak either lost the product or misplaced it and or delivered it late. Please refrain from ordering large /bulky items from Aafes and please write a review about your dealings with Fragile Pak. I have also sent a letter to my Congressman Bryan Steil of Wi. to see if he can send a msg to Aafes to discontinue there contract with Fragile Pak. Second: as u can see below, there answer to this problem. I want for me and the Public for Fragile Pak to answer Publicly how they are going to resolve this situation...Transparency is the key to Honesty!!!!!!!

Terrible shipping company. My furniture delivery is already 3 weeks late and they lie to me that truck driver came to your address and nobody was there. Very frustrated with them. Already called them 7 times and am still waiting for these terrible company to give me an estimate of when they are delivering the furniture I paid for more than a month ago.

I placed an order for newborn furniture and still have yet to receive my item. Every time I’ve called. I’ve been given the run around. I called again Tuesday of last week only to have them tell me my package was already supposed to be here but it’s been delayed due to the weather. Ok understandable. Called once more time Thursday to have them tell me AGAIN, my package is still in the warehouse in Indianapolis and it hasn’t moved. Nor could they tell me when it’ll be taken to the location in my state! I’m pissed off. This item is for a newborn who will be here in maybe FIVE weeks! I DO NOT have time to keep playing games!! This is ridiculous. When I call tomorrow and it’s another excuse, you can bet your ass I’m coming to Indianapolis warehouse myself and getting my order! I’ll purchase a U-Haul! I’m a Mother first!! I’ll always COME THROUGH FOR MINE! Here it is January 3rd and I still have no update on my order!

Would give zero stars if I could. Stay away these people are deceitful & have no customer care. Had a pickup scheduled today for a pricey appliance, called halfway through the 4 hour window to get an eta. Was told they canceled our pickup, claiming they stopped by & we didn’t answer. Provided no option to come by later in day during time window. Doorcam footage shows they never even drove by our house, nonetheless rang the doorbell. To make it more clear they were lying - we were actually outside with our garage open all day working in the garage. Received no customer support in response, besides sitting on hold for nearly an hour.

Extremely poor service from FragilePAK. Furniture shipped on Dec 8, 2022 was originally to be delivered Dec 23, 2022. Still no information today 29th Dec 2022. IT’s taking days to be brought in to the last mile location from a warehouse just 1.5hr driving distance…. Think twice when buying furniture from JUBILEE FURNITURE.