FragilepakReviews of fragilepak.com

Ordered a large screen television. Waited 2 weeks for the delivery. FragilePak delivered. First thing I noticed that seemed a bit off, was that I was outside as they were going to offload from the truck. The guy opened the back of the truck and went inside and IMMEDIATELY shut the door behind him. Then he cam back out dragging the TV and again shut the door. They offloaded the truck, and brought it into my home. When we unpacked the TV later, it had a GIANT crack on the screen and was not usable. It had to go back so I arranged that with the place I bought it from. I received an email from FragilePak, and they said they appreciated Feedback, so I responded to the email and gave them feedback. Their response was "sorry about that, but you have to contact the place of purchase". So they didn't really want feedback, nor do they seem to care all that much.

I paid an additional $200 for a white glove service on the NordiTrack website that included delivery, assembly and to make sure the equipment delivered was well within working order. Fragile Pak had a contract with NordiTrack. The treadmill was not finished being put together, several pieces were put on backwards so the pieces that were not put on did not fit (obviously), they lost an important bolt so the belt portion of the treadmill can’t be pushed up to be stored, they installed the wrong size bolts that went right through the plastic trim, they took the tools that came with the package of bolts from Norditrack, installed all bolts with a power drill so the bolts are stripped and won’t come out to be corrected with the right size bolts. It’s completely unprofessional, unethical and disgusting. The two installers reason for not completing the job was that the 1/2 hour allotment was over, but it hadn’t been a 1/2 hour yet, I was the only customer on their schedule and first in the morning. I am disabled and can’t use my hands. Paying for a service and not getting it is fraud. This has caused my health to be postponed by not having a very expensive piece of equipment put together and damaged that I needed and now even more expense to try and find help to complete the assembly. I want my $200 back on my original form of payment. Order number: 539U1222721. Delivery date: 03/09/2023. NordiTrack, Americans with Disabilities Act will be notified if this issue isn’t made right. Please give me back my $200 for a job not completed that I paid to have completed.

Awful. Paid $99 extra for “white glove” service for delivery and removal of item. Everything was going well until they were wrapping up the old item. One of the two movers knocked over an ornament in the wall. No apology was given- just didn’t care. Contacted company. They replied and are addressing it. Will let company that picked them to deliver item not to use them for our future pending deliveries.

HORRIBLE HORRIBLE experience with Fragilepak. They quoted me 5 days transit and currently we're at 6 weeks and they just keep telling us different stories. "it's delayed due to weather" " It's stuck in California" Wait not it's not its in Transit. Wait it's in Utah, no it's not... We are hoping our table we shipped isn't lost or stolen. They will not give us a straight answer, I have never had such a terrible experience with a shipping company. Whatever you do, do not use Fragilepak to ship your goods.

If there was a zero, I’d give it. WHY ANY COMPANY would hire these bozos to deliver even a newspaper is beyond anyone’s brain. I still can’t get my couch delivered from these fools and I’m about to call the state Attorney General about this.

Horrible company. They were supposed to deliver my treadmill and got here and said they needed more men. I had to wait three weeks and they showed up again with the same two me. Although the company I purchased the treadmill from approved more men. They are incompetent with horrible customer service. I’m about to cancel my entire order.

I placed an order for a new couch and it was delivered to my local area February 8th. Since they were backed up, the only day they could deliver was February 22nd. They told me they would contact me 24hrs prior to arrange pickup time. Since I work a lot of shift work, I was awaiting a call. I never received a call, just an email giving me a time frame of noon-4pm. I needed to be to work at 3 so I emailed back to tell them that time would not work, could I get an earlier time. They responded with “thank you for confirming your time”… next I called to explain it to them on the phone. I was told that since it’s been confirmed, they cannot change it. They can reschedule it for the end of March. I tried explaining that I did not agree to that time but they just kept talking in circles. I then received an email stating a visit attempt will be made between noon-2pm. That works out much better and agreed to it, even though it’s tight. The delivery crew will call me 30 minutes prior to arrival. I called at 2 because I was confused. After a 20 minute conversation, I found out the customer service reps attempted to cancel my delivery when I explicitly told them not to cancel it even though it conflicted with my work day, I would figure it out. Not once did I say to cancel or reschedule my delivery, I was simply trying to change the time that I did not agree to in the first place. The communication was absolutely horrendous. I spent thousands of dollars on furniture, waited weeks for delivery, only for this company to hold my goods hostage. I have never encountered such poor customer service and I will admit, I lost my cool on the phone with them. I highly recommend you use someone else, it’s not worth the stress.

I ordered my tv on January 4, and finally received it on January 27 but I had to pick up my own package from the facility because fragilepak did not want to send their delivery drivers up 3 flights of stairs. The delivery date also kept getting pushed back every time it got closer to the arrival date. This is unlike the exchange for packages to be this delayed, I really hope they discontinue use with this company.