FragilepakReviews of fragilepak.com

The delivery team from FragilePAK refused to assemble my white-glove delivery items from Crate and Barrel. They tried to dump the items in my garage and leave. The two men were verbally abusive when I said that they would either need to assemble the items or take them back. The entire FragilePAK team was rude and unprofessional, not to mention extremely late with the delivery. I would not recommend this company. PRO #212U1176563

It’s a shame that Vets and Service Members have to rely on this company for BX purchases. Been waiting almost 3 weeks for a TV to arrive. I called customer service and they said the TV is shipping from Indiana to Salt Lake City even though I am in Colorado. Even the customer support lady was confused. Pro number is 263U1298002. Hope this gets resolved soon. Update @ FragilePak: I went to your warehouse to pick it up. Please do better.

This is the worst company ever! Their customer service is beyond awful! Their employees are rude and when you ask for a supervisor they say no one is available. The date my item was supposed to be delivered was not and for some reason their customer service seems to this that it’s a me issue when it’s not! But perhaps a lawsuit and getting the BBB involved will help them out.

If I could give you a zero I would WORST company ever and worst delivery team. My chair was supposed to be delivered in November I received it today3/31 damaged and the delivery team have the worst customer service/care

If I could give it zero stars I would do that! I ordered a sofa that was supposed to be delivered in a week. It was wrongfully scanned and shipped to the wrong hub in a different state. When you contact them, they’re annoyed you’re asking the status. They say they’ve “already contacted the hub” but never provide the location of your item or status. Long story short. No sofa, terrible customer service and complete logistic incompetence. If you’re buying something and they use Fragile Pak run the other way!

BROKE OUR BRAND NEW COUCH 56U1304055

Unprofessional company...I'm still trying to get a real answer as to when my dryer will be delivered. It's been a few weeks now...The ETA tracker is a straight up lie and I found out after asking customer service directly that my package was only four hours away for roughly the last week. I was told it would be shipped out yesterday and that was a straight up lie too because that same day I asked again and they gave me an answer of a week. How do companies like this stay in business. It's a shame veterans and service members have to experience this when they purchase off the exchange website. PRO #: 263U1281815

Delivery was scheduled for yesterday, 1-4. Never came, no courtesy call to let me know they wouldn't be here, no one contacted me to reschedule, they haven't respond to my email asking for information. Phone number to local warehouse is not available. I called the Henderson NV number with tracking number. That person had no information as to where my order is. Person took my number and is looking into it.